ANNA KATRINA ROSARIO
Indang
Summary
Client care professional with proven expertise in fostering client relationships and ensuring satisfaction. Strong focus on team collaboration and adaptability to meet changing needs. Skilled in effective communication, problem-solving, and managing client inquiries. Reliable, results-driven, and committed to delivering high-quality service.
Overview
17
17
years of professional experience
Work History
Client Care Representative
Sun Life Financial
09.2022 - Current
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Coordinated with other departments to resolve complex issues efficiently and effectively for clients.
- Ensured compliance with company policies and industry regulations during all interactions with clients.
- Managed high call volume while maintaining a positive attitude and professional demeanor at all times.
- Demonstrated unwavering commitment to protecting client privacy and maintaining the confidentiality of sensitive information.
- Maintained accurate records of all client interactions, ensuring seamless communication across departments.
- Proactively identified opportunities for service improvements and communicated them to management for consideration.
- Built strong relationships with clients through consistent follow-up and genuine empathy during difficult situations.
- Maintained up-to-date knowledge of product and service changes.
Retail Account Specialist ( Amazon and Gannett)
Sitel (now Foundever)
10.2021 - 08.2022
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Enhanced customer experience through regular follow-up calls, ensuring timely resolution of issues or concerns.
- Managed order fulfillment process efficiently, ensuring timely delivery of products to client locations.
- Increased customer satisfaction by providing tailored product recommendations and personalized assistance.
Financial Account Specialist
Eperformax Contact Center and BPO
06.2018 - 11.2020
- Proactively identified fraudulent activities through diligent monitoring of account transactions, protecting client assets from unauthorized use.
- Enhanced client satisfaction by providing timely and accurate account information and resolving issues promptly.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Improved financial reporting accuracy by streamlining data collection and analysis processes.
- Processed client payments and updated accounts.
- Enhanced customer satisfaction by uncovering and correcting outstanding financial problems and account errors.
Financial Account Specialist
FIS Global Solutions
11.2016 - 06.2018
- Enhanced customer satisfaction by uncovering and correcting outstanding financial problems and account errors.
- Processed client payments and updated accounts.
- Facilitated the smooth onboarding of new clients by providing exceptional customer service and addressing their concerns promptly.
Customer Service/ Sales Representative
IBEX Global Solutions
02.2016 - 05.2016
- Improved customer satisfaction by addressing inquiries and resolving issues promptly.
- Conducted follow-up calls, fostering client relationships and answering questions.
- Handled customer inquiries to create positive interactions and build rapport.
- Increased sales opportunities with personalized product recommendations.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Fine Dining Restaurant Stewardess
Magsaysay Maritime Corporation
02.2011 - 07.2014
- Company Overview: P&O Cruises (Passenger Ship)
- P&O Cruises (Passenger Ship)
- Enhanced passenger experience by providing exceptional customer service and attending to individual needs.
- Managed inventory of onboard supplies, tracking usage patterns to minimize waste and optimize restocking procedures.
- Participated actively in ongoing training sessions to stay current on industry best practices related to safety regulations or hospitality trends.
- Upheld company reputation by adhering strictly to dress codes, grooming standards, and code of conduct protocols.
- Maintained a clean and organized cabin, creating a welcoming atmosphere for guests.
- Provided personalized care for VIP guests, anticipating needs and going above-and-beyond to exceed expectations.
Restaurant Front Liner cum Pantry Chef
Italianni’s Restaurant Midtown
10.2007 - 01.2008
- Followed safety protocols to promote a safe environment for customers and coworkers.
- Monitored store displays, keeping product presentations neat and attractive.
- Stocked shelves and organized inventory to assist in product availability.
- Managed inventory levels efficiently to prevent stockouts, ensuring the availability of necessary items for customers.
Education
Bachelor of Science - Hotel and Restaurant Management
Philippine Women’s University
Manila, Metro Manila, Philippines01.2009
Gift of Advance Learning Montessori School -
Gift of Advance Learning Montessori School
01.2002
Skills
- Patient education
- Claims processing
- Documentation
- Quality assurance
- Interdepartmental collaboration
- Teamwork
- Problem-solving skills
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
- Excellent communication
- Computer skills
- Understanding customer needs
- Customer service excellence
- Active listening
- Effective communication
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Phone etiquette
- Call center experience
- Interpersonal skills
Personal Information
- Date of Birth: 08/09/85
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
- Religion: Roman Catholic
Seminars and Trainings Attended
- SHIP SECURITY AWARENESS TRAINING AND SEAFARES WITH DESIGNATED SECURITY DUTIES, 01/09/14, Pentagon Maritime Foundation, T.M Kalaw Ermita, Manila
- CROWD MANAGEMENT, 01/07/14 - 01/08/14, Pentagon Maritime Foundation, T.M Kalaw Ermita, Manila
- BASIC SAFETY TRAINING, 08/12/09 - 08/22/09, The Maritime Training Center of the Philippines, Ermita Manila
- MICROS-OPERA Hands-on Training Program, 10/08/08 - 11/05/08, The Philippine Women’s University, Taft Avenue, Manila
- STUDENTS AS ENTREPRENEUR Seminar, 08/30/06, The Philippine Women’s University, Taft Avenue, Manila
- URBAN DISASTER MANAGEMENT Seminar, 11/19/05, The Philippine Women’s University, Taft Avenue, Manila
- TGI FRIDAYS RESTAURANT BARTENDING PROGRAM, 11/18/05, TGI Fridays, Malate, Manila
- THE SUCCESS OF A GOOD ENTREPRENEUR Seminar, 11/12/05, The Philippine Women’s University, Taft Avenue, Manila
- HOTEL EXPOSURE PROGRAM, 10/28/06 - 10/29/06, Diamond Hotel, J Quintos Sr, Malate, Manila, Metro Manila
- HOTEL EXPOSURE PROGRAM, 08/20/05 - 08/21/05, Dusit Hotel Nikko, Ayala Avenue Extension, Makati
- FRONT OFFICE SEMINAR, 08/20/05, Dusit Hotel Nikko, Ayala Avenue Extension, Makati
Referrence
Available upon request
Timeline
Client Care Representative
Sun Life Financial
09.2022 - Current
Retail Account Specialist ( Amazon and Gannett)
Sitel (now Foundever)
10.2021 - 08.2022
Financial Account Specialist
Eperformax Contact Center and BPO
06.2018 - 11.2020
Financial Account Specialist
FIS Global Solutions
11.2016 - 06.2018
Customer Service/ Sales Representative
IBEX Global Solutions
02.2016 - 05.2016
Fine Dining Restaurant Stewardess
Magsaysay Maritime Corporation
02.2011 - 07.2014
Restaurant Front Liner cum Pantry Chef
Italianni’s Restaurant Midtown
10.2007 - 01.2008
Gift of Advance Learning Montessori School -
Gift of Advance Learning Montessori School
Bachelor of Science - Hotel and Restaurant Management
Philippine Women’s University
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