Hi, I’m
Anna Karen Corpus
Virtual Assistant/Freelancer
Calamba City
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
12
years of professional experience
2
Languages
2
Certificates
Work History
THE SLIMMING CLINIC
General Virtual Assistant
07.2023 - 05.2024
Job overview
- Email correspondence thru Outlook, monitoring new orders in Freshdesk, answering Live chat support to the patients inquiring about their prescription orders, sends requirements and follow ups thru KEAP, and receiving payment thru Stripe
- Elevated client experience by providing timely customer support via emails, and live chat
HOMESCHOOL GLOBAL INC.
Virtual Admin Assistant
07.2021 - 05.2023
Job overview
- Accomplish deadlines and administrative work assigned by the Support Team for Online Academy program
- Email management using Outlook, monitoring the pipeline in the Freshdesk for new inquiries
- Facilitates online programs thru zoom
- Assists the class advisor by taking charge of sending their assigned progress reports thru email and highlighting those who are behind in terms of progress using Google Sheets
- Performs other duties that may be assigned from time to time
NATIVE CAMP- ONLINE ESL TUTORIAL
Home based Online Tutor
03.2020 - 07.2021
Job overview
- Responsible for teaching English to Japanese both adult and young students from Beginner to Advance with the lesson material to be conducted during the discussion
FIRST ADVANTAGE PHILIPPINES INC.
Operations Associate
08.2017 - 03.2020
Job overview
- Responsible for handling candidate's inquiry in email and interviewing candidates over the phone about their credentials for their employment verification
- Conducting a phone call for candidates to assist them in the completion of Online Application form CDE or Candidate Data Entry thru the CSPI platform necessary for processing their background check
FIRST ADVANTAGE PHILIPPINES INC.
Client Service Specialist
08.2016 - 08.2017
Job overview
- Responsible for handling the client's inquiry over the email and phone for the requirements of their onboarding candidate (for JP Morgan client)
- Responsible for handling endorsement for onboarding candidates
- Endorsing documents for the creation of the applicant's employment verification
JP MORGAN CHASE & CO.
Corporate Accounts Payable- Assistant
07.2015 - 07.2016
Job overview
- Data encoding related to the maintenance of the CAP Manila's disbursement log sheet
- Filing of documents
- Assist in the preparation of the Creditable withholding Tax certificate of the company's suppliers
- Facilitate the check payment releasing to the company's suppliers via Concur
JP MORGAN CHASE & CO.
Helpdesk Facilities Coordinator
08.2013 - 07.2015
Job overview
- Receiving customer service request i.e aircon unit adjustment request and other facilities concerns including bolt cut force open of locker, pedestal, lateral etc
- Dispatching and monitoring of customer service requests
- Survey as for the evaluation of the performance from the customer
- Management of Customer Service requests
- Handling customer service requests and concerns on Business as Usual (BAU) via email and phone
- Handling reported emergencies and incidents i.e typhoon (Yellow code, life unexpected events, earthquake, floods or even power fluctuation)
- Monitoring completion of customer service requests and concerns
- Closing customer service requests and concerns
METROPOLITAN BANK AND TRUST COMPANY
Customer Service Relation- Teller
01.2013 - 06.2013
Job overview
- Ensures that pre-processing requirements are performed prior to branch opening
- Receives and validates cash transfers from the cashier
- Updates Passbook and special saving accounts of client
- Handles deposit and withdrawal transactions of clients
- Accepts loan and bills payments for SSS, Pag-ibig and Phil health and other payments
- Reviews the transactions and performs counterchecking of another teller for proper checking of ending balances
- Prints daily transactions
PHILIPPINE PRECISION TECHNOLOGY, INC.
Executive Secretary and Administrative Clerk
02.2012 - 04.2012
Job overview
- Organize and updated schedules for executives
- Coordinate travel arrangements and bookings for executive staff
- Coordinate successful meetings and events by meticulously planning agendas, logistics, and materials
- Maintain strict confidentiality in all aspects of personal, financial, and corporate information
- Answer high volume of phone calls and email inquiries
- Handle scheduling for executive's calendar and prepared meeting agenda and materials
- Update and maintain confidential databases and records
- Filed paperwork and organized computer-based information
- Handle logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
- Respond to emails and other correspondence to facilitate communication and enhance business processes
- Filing employees' timekeeping and help consolidating 201 files and other task may assign
Education
Colegio de San Juan de Letran
Bachelor of Science from Commerce Major in Management
Skills
EMAIL MANAGEMENT
CALENDAR AND SCHEDULING
TIME TRACKING
FILE SHARING AND COLLABORATION
CRM MANAGEMENT
DOCUMENT MANAGEMENT
PROJECT MANAGEMENT
TRAVEL AND EXPENSE MANAGEMENT
NOTE TAKING MANAGEMENT
SOCIAL MEDIA MANAGEMENT
COMMUNICATION AND COLLABORATION
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Digitalks: An In-depth Webinar on Virtual Assistance
Timeline
EF- SET English Certificate
01-2024
General Virtual Assistant
THE SLIMMING CLINIC
07.2023 - 05.2024
Virtual Admin Assistant
HOMESCHOOL GLOBAL INC.
07.2021 - 05.2023
Digitalks: An In-depth Webinar on Virtual Assistance
11-2020
Home based Online Tutor
NATIVE CAMP- ONLINE ESL TUTORIAL
03.2020 - 07.2021
Operations Associate
FIRST ADVANTAGE PHILIPPINES INC.
08.2017 - 03.2020
Client Service Specialist
FIRST ADVANTAGE PHILIPPINES INC.
08.2016 - 08.2017
Corporate Accounts Payable- Assistant
JP MORGAN CHASE & CO.
07.2015 - 07.2016
Helpdesk Facilities Coordinator
JP MORGAN CHASE & CO.
08.2013 - 07.2015
Customer Service Relation- Teller
METROPOLITAN BANK AND TRUST COMPANY
01.2013 - 06.2013
Executive Secretary and Administrative Clerk
PHILIPPINE PRECISION TECHNOLOGY, INC.
02.2012 - 04.2012
Colegio de San Juan de Letran
Bachelor of Science from Commerce Major in Management
04.2007