Anna Joy Joy Dadores
TAGUIG CITY,METRO MANILA
Summary
Experienced IT team member with expertise in setting up, maintaining, and repairing user stations. Skilled in independently managing diverse support projects and maintaining meticulous records. Personable and dedicated, with a drive for customer satisfaction and a passion for helping others. Demonstrates strong communication skills and problem-solving abilities, consistently delivering effective solutions and fostering positive interactions. Committed to creating exceptional customer experiences and contributing to team success.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Amazon
07.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
- Investigated and resolved customer inquiries and complaints quickly.
Technical Support Engineer
Palm&fig
03.2022 - 05.2024
- Company Overview: IT services
- Managing issues via Ticket Management System in ConnectWise
- Troubleshooting network by remoting their desktop
- Checking network connectivity issue in NCentral
- Identifying emails if Spam, Safe, Phishing
- Veeam Server backup
- Secured the confidentiality and safety of all company files and information
- Task are done before the time indicated in SLA
- Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues
- Used remote access to navigate and link to customer computers
- Followed user guides and technical manuals to complete skilled repairs
- IT services
Education
Bachelor of Science - Information Technology
Sti College - Puerto Princesa CIty
Puerto Princesa City, Province Of Palawan, Philippines07-2023
Skills
- N-Central
- Application Installation
- Active Directory
- IT Glue
- Customer service
- Problem resolution
- Remote support tools
Accomplishments
- SAP Business One 1 & 2 (Completed)
- Sti College - PPC (2021 - 2022)
References
Gaudencio Villegas, General Manager, Palm&fig OPC IT services, 09690398734
Timeline
Customer Service Associate
Amazon
07.2024 - Current
Technical Support Engineer
Palm&fig
03.2022 - 05.2024
Bachelor of Science - Information Technology
Sti College - Puerto Princesa CIty
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