Anna Irish Diocares

City Of Muntinglupa, Province Of Rizal,RIZ

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

year of professional experience

Work History

Customer Service Subject Matter Expert

IGT Solutions

01.2023 - 04.2024

Cross-trained and provided backup support for organizational leadership.
Increased first-contact resolution rates through proactive problem-solving and clear communication strategies.
Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Handled customer inquiries and suggestions courteously and professionally.
Served as the primary point of contact for escalated customer concerns, ensuring timely resolutions while maintaining professionalism and empathy.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Investigated and resolved customer inquiries and complaints quickly.

Education

College Graduate - Bachelor of Science in Business Administration

Saint Louise Anne Colleges

04.2001 -

Skills

Sales closing

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Timeline