Anna Catherine Reyes

• Assisted with team responsibilities by Engaging with customers to build rapport and promote long-term loyalty for increased sales.
• Managed store personnel by delegating tasks and supervising daily operations.
• Trained and supervised new employees to apply best practices in customer service and store operations.
• Prepared and submitted reports to keep management informed of sales activities and progress.
• Managed customer needs and delegated tasks to employees for optimal coverage.

• Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features. Supported 10 waves of trainees to Improved user productivity and efficiency through system training and support.
• Collaborated with management to identify and prioritize new development concepts.
• Monitored and tracked user progress to identify improvement opportunities.
• Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues

• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.Analyzed large amounts of data to find patterns of fraud and anomalies.
• Developed and implemented procedures to detect and prevent fraud.Performed risk assessments to determine level of fraud risk and prioritize investigations.
• Evaluated success of fraud detection systems to identify areas for improvement.Evaluated customer data to identify and prevent fraudulent activities.
• Tracked fraud cases and monitored trends to develop strategies for prevention.Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
• Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
• Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
• Reviewed transactions and receipts to identify any suspicious activity.

I review resumes, focusing on skills matching up best to the requirements at hand and interview candidates. Also, draft job descriptions, post ads for open positions and Designing and updating job descriptions Sourcing potential candidates from various online channels. We outline company policies and programs that help foster employee engagement and reduce employee turnover.

• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained and managed customer files and databases.
• Assisted in training new employees and participated in cross-training with other departments.
• Responded to customer calls and emails to answer questions about products and services.
• Used exceptional communication to connect with customers, assess needs, and present solutions.

• Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
• Evaluated strengths and weaknesses of candidates through effective screening processes.
• Developed recruiting strategies to identify qualified candidates and build network.
• Verified applicant references and employment details.
• Collaborated with hiring managers to understand job requirements and expectations.
• Operated and maintained applicant tracking and candidate management systems.
• Coordinated schedules to arrange management interviews with applicants.