Summary
Overview
Work History
Education
Skills
Timeline
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Anna Carmela Andaya

Calamba, Province Of Laguna

Summary

Dynamic Office Staff Assistant at Gold Mind Marketing with a proven track record in streamlining invoice processing and enhancing document organization. Skilled in time management and effective verbal communication, I consistently improved client satisfaction and operational efficiency, ensuring a well-organized office environment.

Overview

21
21
years of professional experience

Work History

Office Staff Assistant

Gold Mind Marketing
07.2016 - Current
  • Organized office supplies inventory, ensuring availability of necessary materials for staff use.
  • Implemented filing systems that enhanced document retrieval efficiency and improved organization.
  • Conducted regular inventory checks of office supplies, anticipating and ordering necessary items before depletion to avoid work disruptions.
  • Streamlined invoice processing workflows, reducing processing time and increasing overall accounts payable efficiency within the department.
  • Maintained an accurate filing system for easy access to essential documents when needed, improving overall office organization.
  • Provided exceptional customer service to clients over phone and email communications, leading to improved client satisfaction ratings.
  • Assisted coworkers and staff members with special tasks on daily basis.

Production Operator

Baxters Health Care
05.2011 - 12.2015
  • Operated production machinery to ensure efficient workflow and adherence to quality standards.
  • Monitored equipment performance, identifying issues and implementing corrective actions to minimize downtime.
  • Conducted routine maintenance on machinery, enhancing operational reliability and safety compliance.
  • Collaborated with team members to streamline processes, increasing overall productivity in manufacturing operations.
  • Implemented safety protocols that reduced workplace incidents, ensuring a safer environment for all staff members.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Set up and adjusted machines for day-to-day operations.
  • Participated in training sessions to enhance skills and knowledge.
  • Inspected final products for defects and flaws using proper QA procedures.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Made sure that products were produced on time and are of good quality.
  • Inspected products and machines to maintain quality and efficiency.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Maintained organized work area by cleaning and removing hazards.

Outlet Supervisor

Crystal Clear Water Company
02.2007 - 06.2010
  • Supervised daily operations, ensuring adherence to safety protocols and quality standards.
  • Trained and mentored staff in customer service best practices and product knowledge.
  • Implemented inventory control processes, reducing waste and improving stock accuracy.
  • Coordinated scheduling to optimize staff efficiency during peak service hours.
  • Resolved customer complaints promptly, fostering positive relationships and repeat business.
  • Analyzed sales data to identify trends, informing strategic decisions for product offerings.
  • Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Promoted business strategy by implementing improvements based on guest feedback.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Educated staff on strategies for handling difficult customers and challenging situations.

Housekeeping Room Attendant

Diamond Hotel
09.2005 - 02.2006
  • Maintained cleanliness and organization of guest rooms, ensuring high standards of hygiene and presentation.
  • Managed inventory of cleaning supplies, optimizing usage to minimize waste and reduce costs.
  • Trained new staff on housekeeping procedures, fostering a collaborative and efficient work environment.
  • Implemented improved cleaning techniques, enhancing room turnover rates without compromising quality.
  • Conducted regular inspections of assigned areas to uphold property appearance and safety regulations.
  • Addressed guest inquiries promptly, providing exceptional service while maintaining professionalism under pressure.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
  • Responded to requests from patrons for linens and toiletries.
  • Ensured high levels of cleanliness and hygiene by regularly disinfecting bathrooms and surfaces, contributing to healthy environment for guests.
  • Maintained stock of clean linens and toiletries, ensuring guests always had access to necessary items.
  • Contributed to team goals by exceeding individual room cleaning targets without compromising quality.
  • Fostered positive guest experience, ensuring all rooms met hotel's high standards for cleanliness and comfort.
  • Supported team atmosphere by collaborating with other housekeeping staff to manage workload during peak times.
  • Improved efficiency by organizing cleaning supplies and equipment, ensuring easy access and minimal downtime.
  • Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Returned emptied garbage receptacles to proper locations.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Completed special housekeeping actions such as turning mattresses on set schedule.

Quality Control Inspector

Southern Processing Corporation
04.2005 - 05.2005
  • Inspected products for compliance with quality standards and specifications.
  • Conducted audits of production processes to identify areas for improvement.
  • Trained new inspectors on quality control procedures and best practices.
  • Developed and implemented inspection protocols to enhance accuracy and efficiency.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
  • Increased customer trust by ensuring all product batches met stringent quality criteria before release.
  • Collaborated with production teams to identify root causes of quality issues, leading to significant improvements in product reliability.
  • Updated quality control records and reports.
  • Monitored product quality at all stages of production process.
  • Followed standard operating procedures for inspections and tests.
  • Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
  • Recorded inspection and test results on data sheets.
  • Sampled products to verify compliance with standards
  • Operated and maintained testing equipment.
  • Followed safety protocols while handling hazardous materials.
  • Weighed products prior to shipment to confirm accuracy.
  • Repaired faults, reassembled products, and completed additional tests.
  • Investigated customer complaints to take necessary corrective actions.
  • Utilized quality control software to track and analyze product data.

Pantry Assistant

Max Restaurant
04.2004 - 06.2004
  • Oversaw inventory management, ensuring timely stock rotation and freshness of pantry items.
  • Trained and mentored new staff on food safety protocols and kitchen operations.
  • Developed efficient systems for organizing pantry supplies, enhancing workflow and accessibility.
  • Coordinated with kitchen staff to ensure consistent availability of ingredients for meal preparation.
  • Managed food storage areas with proper labeling and rotation, minimizing food waste.
  • Prepared ingredients according to specific recipes, ensuring consistency in flavor profiles across dishes.
  • Provided support during special events or catering requests, ensuring on-time delivery of quality meals.
  • Helped maintain clear communication between front-of-house staff and the kitchen team for optimal customer satisfaction levels.
  • Conducted daily checks on pantry stock levels, identifying any shortages or discrepancies early on for prompt resolution.
  • Assisted with dishwashing tasks as needed, enabling smooth workflow within the kitchen space.
  • Maintained consistent portion control practices when preparing ingredients, maximizing cost-efficiency without sacrificing quality standards.
  • Streamlined meal preparation process for faster and higher-quality results.
  • Expedited order fulfillment by efficiently organizing and prepping necessary items ahead of time.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Followed orders precisely for correct items, sizes and quantities.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Education

Bachelor of Science - Technology Management

Southern Luzon State University
Lucban, Quezon, Philippines
04-2006

High School Diploma -

Quezonian Educational College
Atimonan, Quezon, Philippines
04-2001

No Degree -

Atimonan Central School
Atimonan, Quezon, Philippines
03-1997

Skills

  • Verbal communication
  • File organization
  • Scheduling appointments
  • Confidentiality handling
  • Positive attitude
  • Time management
  • Valid Driver's license
  • Strong problem solver
  • Prioritizing work
  • Office management
  • Invoice processing
  • Filing and data archiving
  • Team bonding
  • Bookkeeping
  • Delivery scheduling

Timeline

Office Staff Assistant

Gold Mind Marketing
07.2016 - Current

Production Operator

Baxters Health Care
05.2011 - 12.2015

Outlet Supervisor

Crystal Clear Water Company
02.2007 - 06.2010

Housekeeping Room Attendant

Diamond Hotel
09.2005 - 02.2006

Quality Control Inspector

Southern Processing Corporation
04.2005 - 05.2005

Pantry Assistant

Max Restaurant
04.2004 - 06.2004

Bachelor of Science - Technology Management

Southern Luzon State University

High School Diploma -

Quezonian Educational College

No Degree -

Atimonan Central School

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Anna Carmela Andaya