ANNA CAMILLE CRISOSTOMO
HR/Training and Customer Service Specialist
Davao City
Overview
5
5
Certificates
18
18
years of professional experience
Work History
Customer Care Specialist – Retail Services
Ontario Lottery Gaming Corporation
Sault Ste. Marie, Ontario, Canada
01.2025 - 02.2026
- Serving as the primary point of contact for OLG’s retailers, offering advice and guidance related to products, services and promotions.
- Enhancing the retailer’s interaction value-add from OLG offerings. Support via phone call, document and record all customer interactions to create, monitor and analyze customer experiences that align to OLG’s customer-centric values.
GVA/Executive Assistant to the CEO (REMOTE)
Epic Transportation LLC
San Diego, California
09.2020 - 11.2024
- Manage the executive's calendar, appointments, and daily schedule.
- Coordinate virtual meetings, prepare agendas, and take meeting minutes.
- Handle email management, prioritize correspondence, and draft professional responses.
- Arrange domestic and international travel, including flights, hotels, transportation, and itineraries.
- Organize digital files, documents, and confidential records using cloud-based platforms.
- Prepare reports, presentations, spreadsheets, and other business documents.
- Conduct online research and compile information for projects and decision-making.
- Track deadlines, follow up on action items, and ensure projects stay on schedule.
- Serve as the primary point of contact between the executive, clients, vendors, and team members.
- Assist with project management by coordinating tasks across departments.
- Manage CRM systems and maintain accurate customer or client records.
- Process invoices, expense reports, and basic bookkeeping tasks when required.
- Coordinate events, webinars, or virtual team meetings.
Maintain confidentiality and handle sensitive business information with discretion. - Identify opportunities to improve workflows and recommend process improvements.
- Perform other administrative tasks to support the executive's day-to-day operations.
HR and Training Manager
Gulf Court Hotel Business Bay
Dubai, United Arab Emirates
09.2018 - 09.2020
- An HR and Training Manager oversees both the human resources function and employee learning and development. Their role is to attract, develop, and retain talent while ensuring employees have the skills needed to meet organizational goals.
Group HR and Training Officer
Sharjah National Hotels
Sharjah , United Arab Emirates
09.2016 - 09.2018
- Developed and implemented training programs to enhance employee skills and performance.
- Assessed training needs through surveys and interviews, ensuring alignment with organizational goals.
- Facilitated workshops and seminars, promoting knowledge sharing among staff members.
- Collaborated with department heads to design tailored training solutions for various teams.
Front Counter Attendant and Crew Trainer
Mcdonalds
Fernie, British Columbia, Canada
07.2014 - 09.2016
- Taking orders through POS, preparing food, serving customers, cleaning, stocking, cash handling, communicating orders, assembling orders and ensuring stations are stocked.
- Cross-trained to kitchen and drive-thru and be able to perform the task of all areas in the restaurant.
- Training crew members with their duties and responsibilities and ensuring that their performance is in line with company standard.
Food Attendant/Customer Service Lead
Grand Regal Hotel
Davao City, Philippines
06.2008 - 06.2014
- Greet customers warmly and provide exceptional customer service.
- Take customer orders accurately and process cash, card, and digital payments.
- Prepare and serve food and beverages according to company standards.
- Ensure food quality, presentation, and portion control meet established guidelines.
- Maintain cleanliness and sanitation of dining, kitchen, and service areas in compliance with food safety regulations.
- Assist customers with menu recommendations and address inquiries or concerns promptly.
- Resolve customer complaints professionally to ensure customer satisfaction.
- Supervise and support front-line staff during daily operations.
- Train and onboard new team members on customer service standards, food handling, and company procedures.
- Monitor inventory levels and assist with ordering supplies and stock replenishment.
- Perform opening and closing procedures, including cash reconciliation and daily sales reporting.
- Coordinate with kitchen staff to ensure timely and accurate order preparation
- Ensure compliance with health, safety, and hygiene regulations.
- Monitor team performance and provide coaching to maintain high service standards.
- Help achieve sales targets by promoting menu items, specials, and upselling products.
- Maintain a positive, organized, and efficient work environment during busy service periods.
Education
Supply Chain Management
Sault College
Sault Ste. Marie, ON, Canada02-2026
Bachelor of Science - Hotel and Restaurant Management
Davao Doctors College
Davao City, Philippines03-2008
Skills
Excellent verbal and written communication
Customer service excellence
Administrative support
Office management
Organizational skills
Attention to detail
Confidentiality and professionalism
Summary
Dedicated and detail-oriented Administrative Specialist and Customer Service professional with strong organizational, communication, and problem-solving skills. Experienced in providing administrative support, managing schedules, handling customers, maintaining accurate records, and delivering excellent customer service through phone, email, and in-person interactions. Proficient in Microsoft Office and Google Workspace, with the ability to multitask, adapt to fast-paced environments, and build positive relationships with clients and colleagues. Committed to improving operational efficiency while ensuring a professional and customer-focused experience.
Certification
Fundamentals in Human Resources Management
Timeline
Customer Care Specialist – Retail Services
Ontario Lottery Gaming Corporation
01.2025 - 02.2026
GVA/Executive Assistant to the CEO (REMOTE)
Epic Transportation LLC
09.2020 - 11.2024
HR and Training Manager
Gulf Court Hotel Business Bay
09.2018 - 09.2020
Fundamentals in Human Resources Management
03-2018
Group HR and Training Officer
Sharjah National Hotels
09.2016 - 09.2018
Front Counter Attendant and Crew Trainer
Mcdonalds
07.2014 - 09.2016
Food Attendant/Customer Service Lead
Grand Regal Hotel
06.2008 - 06.2014
Bachelor of Science - Hotel and Restaurant Management
Davao Doctors College
Supply Chain Management
Sault College