Annabelle Pegenia
Credit And Collection Analyst
Naic
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
4
4
Certifications
Work History
Credit and Collection Analyst
IBM Business Services, Inc
07.2021 - Current
- Receiving incoming calls and making outbound calls in a professional manner.
- Reviewing and monitoring assigned accounts and all applicable collection reports, finding and contacting clients to ask about their overdue payments.
- Responsible for processing payments and refunds with no errors.
- Skip trace customers using various methods.
Business Analyst
IBM Business Services
Pasig City
08.2017 - 06.2021
- Assigned tasks to associates, staffed projects and updated all involved parties to enhance optimal business flow.
- Interacted with team members across departments to research and resolve customer issues.
- Provided suggestions for process, application or documentation improvement.
- Trained new personnel regarding company operations, policies and services.
Client Support Specialist
Alorica, Inc
Mandaluyong
07.2015 - 07.2017
Voice and Data Service Manager
West Business Services, Inc
Mandaluyong
12.2012 - 07.2015
- Manages projects effectively
- Daily tasks are Data Entry and Order Processing
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors
- Communicated with customers to verify information, fill out appropriate paperwork and conduct specified requests.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution
Performance Assessment Liaison Officer
West Contact Services, Inc
Makati City
07.2012 - 12.2012
- Consulted with management and agents to better understand customer needs and recommend appropriate solutions
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
Listener Care Representative
West Contact Services
Makati City
07.2011 - 07.2012
- Answered constant flow of customer calls promptly to avoid on-hold wait times
- Responded to customer requests for products, services and company information
- Provided information to customers regarding Sirius XM's charges on account and helped to open and activate new accounts
- Educated customers on promotions to enhance sales.
Travel Specialist
Aegis People Support
Makati City
07.2011 - 07.2012
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
- Prepared customer invoices accepted payments and processed refund and cancellation requests
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Education
Bachelor Of Science - Business Administration
Philippine Women's University
Manila 11.2019 - 11.2020
Skills
Problem SolvingLeadership
Verbal and written communication
Teambuilding
MS Office
Attention to Detail
Multitasking Abilities
Data analysis
Certification
Career Services Sub Professional Eligibility
Accomplishments
- Able to lead 9 people in agile activities as an Iteration Manager and acted as SME for DPPC.
- Provided support in job aid creation for the smooth transition of gatekeeping process to other company.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Don’t assume your value is simply equivalent to your salary; your salary is likely to be significantly less than the true value you bring to the organization.
Anonymous
Timeline
Cognitive Practitioner, IBM
07-2021
ISO 31000 Risk Manager Training
07-2021
Credit and Collection Analyst
IBM Business Services, Inc
07.2021 - Current
Finance & Accounting Essentials
04-2021
Bachelor Of Science - Business Administration
Philippine Women's University
11.2019 - 11.2020
Business Analyst
IBM Business Services
08.2017 - 06.2021
Client Support Specialist
Alorica, Inc
07.2015 - 07.2017
Voice and Data Service Manager
West Business Services, Inc
12.2012 - 07.2015
Performance Assessment Liaison Officer
West Contact Services, Inc
07.2012 - 12.2012
Listener Care Representative
West Contact Services
07.2011 - 07.2012
Travel Specialist
Aegis People Support
07.2011 - 07.2012
Career Services Sub Professional Eligibility
07-2009