Annabelle Pegenia
Credit And Collection Analyst
Naic
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
4
4
Certifications
Work History
Credit and Collection Analyst
IBM Business Services, Inc
07.2021 - Current
- Receiving incoming calls and making outbound calls in a professional manner.
- Reviewing and monitoring assigned accounts and all applicable collection reports, finding and contacting clients to ask about their overdue payments.
- Responsible for processing payments and refunds with no errors.
- Skip trace customers using various methods.
Business Analyst
IBM Business Services
Pasig City
08.2017 - 06.2021
- Assigned tasks to associates, staffed projects and updated all involved parties to enhance optimal business flow.
- Interacted with team members across departments to research and resolve customer issues.
- Provided suggestions for process, application or documentation improvement.
- Trained new personnel regarding company operations, policies and services.
Client Support Specialist
Alorica, Inc
Mandaluyong
07.2015 - 07.2017
Voice and Data Service Manager
West Business Services, Inc
Mandaluyong
12.2012 - 07.2015
- Manages projects effectively
- Daily tasks are Data Entry and Order Processing
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors
- Communicated with customers to verify information, fill out appropriate paperwork and conduct specified requests.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution
Performance Assessment Liaison Officer
West Contact Services, Inc
Makati City
07.2012 - 12.2012
- Consulted with management and agents to better understand customer needs and recommend appropriate solutions
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
Listener Care Representative
West Contact Services
Makati City
07.2011 - 07.2012
- Answered constant flow of customer calls promptly to avoid on-hold wait times
- Responded to customer requests for products, services and company information
- Provided information to customers regarding Sirius XM's charges on account and helped to open and activate new accounts
- Educated customers on promotions to enhance sales.
Travel Specialist
Aegis People Support
Makati City
07.2011 - 07.2012
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
- Prepared customer invoices accepted payments and processed refund and cancellation requests
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Education
Bachelor Of Science - Business Administration
Philippine Women's University
Manila 11.2019 - 11.2020
Skills
Problem Solvingundefined
Certification
Career Services Sub Professional Eligibility
Accomplishments
- Able to lead 9 people in agile activities as an Iteration Manager and acted as SME for DPPC.
- Provided support in job aid creation for the smooth transition of gatekeeping process to other company.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
"Don’t assume your value is simply equivalent to your salary; your salary is likely to be significantly less than the true value you bring to the organization.
Anonymous
Timeline
Cognitive Practitioner, IBM
07-2021
ISO 31000 Risk Manager Training
07-2021
Credit and Collection Analyst
IBM Business Services, Inc
07.2021 - Current
Finance & Accounting Essentials
04-2021
Bachelor Of Science - Business Administration
Philippine Women's University
11.2019 - 11.2020
Business Analyst
IBM Business Services
08.2017 - 06.2021
Client Support Specialist
Alorica, Inc
07.2015 - 07.2017
Voice and Data Service Manager
West Business Services, Inc
12.2012 - 07.2015
Performance Assessment Liaison Officer
West Contact Services, Inc
07.2012 - 12.2012
Listener Care Representative
West Contact Services
07.2011 - 07.2012
Travel Specialist
Aegis People Support
07.2011 - 07.2012
Career Services Sub Professional Eligibility
07-2009
Similar Profiles
Michael John MayquezMichael John Mayquez
Associate Client Services Manager at IBM Business Services, IncAssociate Client Services Manager at IBM Business Services, Inc
Catherine PanaliganCatherine Panaligan
US Payroll Specialist at IBM Business Services, IncUS Payroll Specialist at IBM Business Services, Inc
LOVELY KRISEL PUNIEG ALASLOVELY KRISEL PUNIEG ALAS
Records-to-Report Operations Lead at IBM Business Services, Inc.Records-to-Report Operations Lead at IBM Business Services, Inc.