Annabelle Mong
Pasig City
Summary
Proven customer service expert with a track record of enhancing guest experiences at Hotel Camila. Skilled in managing high call volumes at Grand Astoria Hotel Zamboanga City, significantly reducing wait times. Demonstrates exceptional attention to detail and listening skills, ensuring confidentiality and efficiency in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Hotel Camila
02.2015 - 03.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Telephone Operator
Grand Astoria Hotel Zamboanga City
01.2013 - 09.2014
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
Education
2 Year Diploma In Airline Management & Stewardship - Tourism
Universal College of Southwast Asia & The Pacific
Zamboanga City03.2012
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
Certification
NCII Front Office Sevices Tesda Zamboanga City
NCII Organic Agriculture Production- AGREA Farm School Marinduque
Good Agricultural Practice- ATI MIMAROPA
The Making of a Flight Attendant Workshop- PAL Learning Center, Manila
Timeline
Front Desk Receptionist
Hotel Camila
02.2015 - 03.2016
Telephone Operator
Grand Astoria Hotel Zamboanga City
01.2013 - 09.2014
2 Year Diploma In Airline Management & Stewardship - Tourism
Universal College of Southwast Asia & The Pacific
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