Annabelle Ababon
Operations Manager
Angeles City,Pampanga
Summary
Results-driven Operations Manager with a proven track record in optimizing processes, enhancing team performance, and driving efficiency. Skilled in strategic planning, process improvement, and leadership, with a strong ability to lead cross-functional teams. Adept at data-driven decision-making, resource allocation, and fostering a culture of accountability to achieve business goals. Recognized for delivering continuous improvements and operational excellence.
Open to opportunities in operations management, team leadership, and process optimization, as well as roles such as Sales Associate, Appointment Setter, and Virtual Assistant where my expertise in customer engagement, organization, and efficiency can add value.
Overview
22
22
years of professional experience
Work History
Operations Manager
PSI Exams/Datamatics Global Solutions Inc.
04.2019 - 12.2024
- Led and supported a team of 70 Online Proctors and Team Leaders, ensuring smooth daily operations, productivity, and service excellence.
- Managed key performance indicators (KPIs), including attendance, productivity, quality, and SLA adherence, to optimize efficiency.
- Developed and implemented process improvements that enhanced workflow efficiency and team performance.
- Conducted one-on-one coaching sessions and performance evaluations, driving employee growth and retention.
- Fostered a collaborative and accountable work culture, improving engagement and operational outcomes.
Senior Team Leader
PSI Exams/Datamatics Global Services Inc.
01.2018 - 04.2019
- Led a team of 15 Online Proctors, ensuring strict compliance with operational standards and performance goals.
- Analyzed data trends to identify inefficiencies and implemented corrective strategies to improve workflow.
- Facilitated weekly business reviews with leadership to discuss key performance metrics and operational insights.
- Oversaw recruitment, onboarding, and training programs, enhancing employee development and retention.
- Collaborated with cross-functional teams to align strategies and drive seamless operations.
Managing Owner
Infinity Virtual Marketing Solutions
03.2016 - 01.2018
- Managed a team of 40 Virtual Assistants and Appointment Setters for a U.S.-based insurance company, ensuring efficiency and high-quality service.
- Spearheaded recruitment, training, and performance management to optimize workforce effectiveness.
- Developed operational strategies that improved productivity and streamlined scheduling processes.
Negotiated contracts with U.S. partners, fostering strong business relationships.
Appointment Setter/Virtual Assistant
First LA Insurance Services
01.2013 - 03.2016
- Conduct high-volume cold calling to a list of job applicants, effectively scheduling interviews for open positions within the company.
- Coordinate and confirm interview appointments, ensuring candidates are well-informed and prepared to attend.
Maintain a structured lead database, keeping track of contacted applicants and follow-up schedules. - Engage professionally with potential candidates, answering inquiries regarding job roles, requirements, and the interview process.
- Prioritize and manage daily call quotas efficiently to maximize outreach while maintaining quality service.
Serve as the first point of contact for applicants, fostering a positive impression of the company. - Reduce no-shows by proactively following up via phone and email to confirm attendance.
- Collaborate with hiring managers to ensure a steady pipeline of qualified candidates.
Online ESL Teacher
Acadsoc
01.2010 - 12.2012
- Provided English language instruction to Chinese students through interactive online sessions.
- Customized lesson plans to meet individual learning needs, enhancing comprehension and communication skills.
- Maintained strong relationships with students and parents to track progress and foster engagement.
Team Lead
Epixtar IT Enabled Services (Amberbase)
01.2003 - 01.2009
- Led a high-performing sales team of 18 representatives, consistently exceeding sales targets.
- Implemented performance coaching and training programs, driving skill development and productivity.
- Managed scheduling, workflow processes, and performance evaluations to optimize efficiency.
Education
Bachelor of Science - Nursing
Butuan Doctors College
03-1988
Skills
- Operations Management & Process Optimization
- Team Leadership & Staff Development
- Strategic Planning & Execution
- Performance Analysis & KPI Monitoring
- Workforce & Resource Allocation
- Quality Assurance & Compliance
- Problem-Solving & Decision-Making
- MS Office Suite & Business Tools
- Sales & Customer Engagement
- Virtual Assistance & Administrative Support
- Appointment Scheduling & Lead Generation
Phone Numbers
- +63 9988497730
- +63 9065885322
Timeline
Operations Manager
PSI Exams/Datamatics Global Solutions Inc.
04.2019 - 12.2024
Senior Team Leader
PSI Exams/Datamatics Global Services Inc.
01.2018 - 04.2019
Managing Owner
Infinity Virtual Marketing Solutions
03.2016 - 01.2018
Appointment Setter/Virtual Assistant
First LA Insurance Services
01.2013 - 03.2016
Online ESL Teacher
Acadsoc
01.2010 - 12.2012
Team Lead
Epixtar IT Enabled Services (Amberbase)
01.2003 - 01.2009
Bachelor of Science - Nursing
Butuan Doctors College
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