Annabel Yocte
Montalban Rizal
Summary
Achieved consistent monthly sales targets at Robinsons Department Store by leveraging strong rapport-building skills and in-depth product knowledge. Expert in hygiene and cleanliness, enhanced customer satisfaction and loyalty through attentive service and a clean shopping environment. Excelled in early childhood education at Chow Chew Yong, fostering developmental growth and safety.
Overview
14
14
years of professional experience
Work History
Home Childcare Provider
Chow Chew Yong
07.2014 - 08.2024
- Built strong relationships with parents through effective communication about their child''s progress and needs.
- Maintained clean and organized living and play areas to promote child health and safety.
- Established and followed stable routine for children to meet emotional and developmental needs.
- Developed engaging activities to help children learn and grow.
Sales Associate
Robinsons Department Store
07.2010 - 12.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
Education
Advance Diploma In Business Management - Business Administration And Management
International Management School
101 Kitchener Road Jalan Besar Plaza Singapore10.2022
Skills
- Hygiene and Cleanliness
- Language skills
- Early Childhood Education
- Nutrition knowledge
Timeline
Home Childcare Provider
Chow Chew Yong
07.2014 - 08.2024
Sales Associate
Robinsons Department Store
07.2010 - 12.2012
Advance Diploma In Business Management - Business Administration And Management
International Management School
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