Anna Beatrice Cinco
Customer Experienced Agent
Morong, Province Of Rizal
Summary
Dedicated Customer Service Assistant with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.
Overview
10
10
years of professional experience
3
3
Certificates
Work History
Indoor Playground Receptionist/ Attendant
Al Masfoufah International LLC
Muscat, Oman
01.2023 - 07.2023
- Welcomed guests and clients in friendly, positive manner.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisor.
- Directed clerical tasks, including copying, and file management.
- Booked conference rooms and birthday parties, coordinating supplies and catering for birthday events.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Helped to enforce policies and procedures, proactively addressing issues with management.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
- Responded to all customer inquiries thoroughly and professionally.
- Provided kids safety in the playing area
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
- Balancing the cash drawer at the beginning and end of a work shift.
Childcare Provider
High Profile Family In Qatar
Doha, Qatar
01.2021 - 11.2022
- Provided childcare for 7 kids alongside with the other nannies and a British Governess
- Built positive relationships with children, parents and staff by providing a friendly, polite and proactive attitude throughout interactions.
- Maintained extensive children relationships by going the extra mile to assist needs and providing attentive support..
- Assisted in developing children's abilities in core subjects by creating educational and exciting activities indoor or outdoor. Looking after their nutritional, clothing and health requirements
- Respect confidential details obtained in the course of professional practice and refrain from disclosing such information without the consent of the employer, except where disclosure is required by law or by the order of a court or is necessary in the interests of the child
- Performed housekeeping tasks as needed
- Potty trained toddlers to encourage independence and monitor toilet habits.
- Traveled with the family locally and internationally
- Prepared all the shopping needs and luggage’s before and on travel
- Highly organized kids wardrobes
- Promoted physical, emotional and social development through well-planned activities.
- Used positive reinforcement and behavior modelling to discipline children.
- Maintained extensive children relationships by going the extra mile to assist needs and providing attentive support.
- Monitored and recorded children's development, including behavior and learning, daily reporting to parents.
- Collaborated with the Governess regarding issues and concerns of parents and children to discuss steps in addressing problems.
- Oversaw calendar to maintain dates and records of events and activities of children.
- Provided support to their online classes and worked closely with their teachers.
- Prepared healthy meals and snacks to feed children during lunch and afternoon breaks.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
Customer Experienced Station Agent
RKH Qitarat
Doha, Qatar
12.2018 - 12.2020
- Notified passengers of travel routes and stops through announcements, keeping people updated.
- Executed established procedures during emergencies or accidents to minimize danger to passengers.
- Exercised good judgement and sound decision-making skills in handling and resolving stressful situations for passenger comfort and safety.
- Regulated passenger behaviour during emergencies, preventing unruly behaviour.
- Monitored schedules to determine arrival and departure times for different routes.
- Provided seamless travel experience during customer onboarding and offboarding by overseeing passenger movement.
- Ran equipment safety checks before departure to verify correct operation.
- Maintained professional standards and delivered outstanding service to customers, promoting positive brand image.
- Guaranteed passenger comfort and safety by identifying and reporting hazardous conditions and dangerous items or people.
- Handled, reconciled cash/ card payments at the end of the shift. Resolved any discrepancies that may have been discovered.
- Increased operational efficiency by managing ticket sales, validating passes, and ensuring proper fare collection.
- Managed crowd control during peak travel times to maintain safety standards for all passengers within the station premises.
- Provided excellent customer service while resolving issues related to lost items, trip delays, or general inquiries.
Passenger Services Agent
Macroasia Airport Services
Manila Philippines
10.2017 - 10.2018
- Greeted passengers and provided boarding instructions.
- Worked with flight and ground crew to facilitate seamless operations.
- Handled and tagged baggage using established methods to reduce risk of loss or theft.
- Utilised PA system to announce departures, scheduling changes and weather updates.
- Oversaw employee work schedules and delegated daily assignments to support seamless workflow.
- Collected baggage charges and accepted baggage for check-in.
- Processed reservations and issued tickets and boarding passes to complete passenger transactions.
- Worked with flight crew to establish timeframes surrounding flight and boarding delays.
- Maintained team compliance with regulatory agency standards and requirements related to air and ground transport.
- Managed gate, ramp and cabin services for each flight.
- Met and greeted arriving, departing and transferring passengers and communicated relevant updates.
- Kept close eye on security concerns, reporting suspicious behaviour or unattended baggage to security personnel.
- Communicated boarding announcements, guiding passenger boarding order by seat assignment.
- Checked boarding passes against reservations and flight records to verify accuracy.
- Answered questions about ticket fares, departure and arrival times and expected travel durations.
- Drafted and distributed flight and hotel vouchers, compensating guests for delayed and overbooked flights.
Playschool Attendant
AMWAJ Catering Services
Doha, Qatar
03.2013 - 12.2016
- Cultivated relaxed atmosphere to enhance kids enjoyment.
- Prepared play and learning materials and set up for the children’s activities
- Supervised children’s play, ensuring their physical safety at all times.
- Engaged with customers to better understand needs and deliver excellent service.
- Developed ongoing programmes using good team communication and collaboration.
- Met schedule using excellent planning and coordination skills.
- Observed and record children’s growth, behavior, and discuss with parents.
- Maintained a safe, clean and appealing environment.
- Performed basic first aid in emergencies.
- Submitted daily report activities of the children and monthly usage.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
Education
Bachelor of Science - Marketing And Airfreight Operations
PATTS College of Aeronautics
Manila, Metro Manila, Philippines 04.2001 -
Skills
Attention to Detail
Communication Skills
Computer Skills
Conflict Resolution
Customer Service Skills
Creativity
Documentation
Emphatetic Skills
Emotional Intelligence
Goal Setting
Interpersonal Skills
Problem Solving Skills
Resourcefulness
Self Motivation
Punctual and Reliable
Teamwork and Collaboration
Time Management and Organization
Thrive under pressure
Verbal and Written communication
Patience
Task Prioritization
Critical Thinking
Analytical Thinking
Multitasking
Good Telephone Etiquette
First Aid/CPR
Friendly, Positive Attitude
Relationship Building
Microsoft Office
Flexible and Adaptable
Time Management
Microsoft Word
MS Office
Excellent Communication
Written Communication
Certification
Licensed First Aider
Timeline
Licensed First Aider
03-2024
Mental Health Awareness
03-2024
Personality Development
03-2024
Indoor Playground Receptionist/ Attendant
Al Masfoufah International LLC
01.2023 - 07.2023
Childcare Provider
High Profile Family In Qatar
01.2021 - 11.2022
Customer Experienced Station Agent
RKH Qitarat
12.2018 - 12.2020
Passenger Services Agent
Macroasia Airport Services
10.2017 - 10.2018
Playschool Attendant
AMWAJ Catering Services
03.2013 - 12.2016
Bachelor of Science - Marketing And Airfreight Operations
PATTS College of Aeronautics
04.2001 -