Anna Vidaurreta
Makati City, Metro Manila
Summary
Passionate and hard working person. Open minded and receptive to learn, experience more in pretty much everything.
Overview
8
8
years of professional experience
Work History
Customer Service Representative Advisor II
Concentrix
Taguig, Metro Manila, Philippines
09.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Remained open-minded and committed to advanced communication practices
- Led with a can-do attitude and a positive mindset.
- 5 years tenure and gained experience in email , phone, chat support and back office.
- Handled retail, financial and Technical support account.
Information Technology Intern
Macrin, INC.
Makati City, Metro Manila, Philippines
08.2016 - 09.2016
- Installed and configured software and hardware.
- Enhanced a City government system efficiency by troubleshooting and resolving hardware and software issues.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
Education
Bachelor of Science - Information Technology
AMA Computer College
Makati City, Metro Manila, Philippines05-2017
High School Diploma -
Pitogo High School
Makati City, Metro Manila, Philippines04-2014
Skills
- Ability to work in a team
- Customer Service
- Receptive to Ideas
- Communication
- Fast and active learner
- Complaint resolution
- Technical support
- Live chat support
Timeline
Customer Service Representative Advisor II
Concentrix
09.2019 - Current
Information Technology Intern
Macrin, INC.
08.2016 - 09.2016
Bachelor of Science - Information Technology
AMA Computer College
High School Diploma -
Pitogo High School