ANNA TEODORO
Credit And Collections Analyst
Marilao
Summary
Proactive and detail-oriented credit and collections professional with over 10 years
of progressive experience supporting corporate clients in the telecom and financial
services sectors (B2B). Proven expertise in credit analysis, account reconciliation,
delinquency management, and customer resolution. Adept at collaborating across
departments and managing client-facing roles with professionalism and empathy.
Strong leadership potential, with a track record of contributing to process
improvements and maintaining high service standards. Proficient in MS Office,
ICCBS, Transport, ICS, DMS Looker Studio (e.g., B2B Bill Delivery Checker,
Dashboard) SQL, and CRM tools.
Overview
12
12
years of professional experience
13
13
years of post-secondary education
Work History
Credit and Collection Analyst
RGS Solutions
01.2020 - Current
- Reconciliation of historical statements for corporate accounts.
- Responding to client emails and concerns.
- Analyse accounts and execute credit actions.
- Billing summary reconciliations.
- Communicate customer issues effectively.
- Waiving collections.
- Analysing accounts for barring and unbarring.
- Approval of new and additional corporate account applications.
- Set follow-up calls for collection as needed.
- Caters to clients' concerns pertaining to credit issues.
- Preparing Collection letters and send to corporate accounts for collection.
- Arranging schedule of check for collection pick up.
- Analyzes and validates payment breakdown provided by clients for posting.
- Analyzes credit adjustments.
- Monitoring of accounts enrolled in automatic call redirection.
- Extraction of billing statements.
- Client Meeting
Jr. Credit Analyst
Asticom Technology Inc.
04.2019 - 01.2020
Account Executive
Continuum Technology Corporation
01.2016 - 05.2018
Lead Barista
Kopi Roti – Katipunan
11.2013 - 07.2015
Education
Bachelor of Science - Hotel and Restaurant Management
Our Lady of Fatima University
Valenzuela, Metro Manila, Philippines 01.2011 - 01.2014
High School -
Malinta National High School
Malinta, Valenzuela City 01.2007 - 01.2011
Elementary School -
Sta. Ines West Elementary School
Sta. Ines West, Sta. Ignacia, Tarlac City 01.2001 - 01.2007
Skills
Strategic PlanningProblem SolvingCreative ThinkingData AnalysisNegotiationCustomer ServiceAdaptability to ChangeCredit and Billing AnalyticalCollections
TRAINING EXPERIENCES
- Guest Services Associate Crowne Plaza Manila Galleria – Pasay City May 26 – June 30, 2014
- Restaurant Staff Fab Restaurant, Holiday Inn Manila Galleria – Ortigas, Pasig City April 29 – May 25, 2014
References
Gerald Ulanday, Collection Manager, 09175886146, Globe Telecom Inc.
Edilyn Has, Collection Expert, 09176886575, Globe Telecom Inc.
Jennyfer Mahilom, Collection Expert, Globe Telecom Inc.
Raymar Teodoro, Credit and Collection Assistant Manager, Pioneer Special Building Systems, Inc.
Timeline
Credit and Collection Analyst
RGS Solutions
01.2020 - Current
Jr. Credit Analyst
Asticom Technology Inc.
04.2019 - 01.2020
Account Executive
Continuum Technology Corporation
01.2016 - 05.2018
Lead Barista
Kopi Roti – Katipunan
11.2013 - 07.2015
Bachelor of Science - Hotel and Restaurant Management
Our Lady of Fatima University
01.2011 - 01.2014
High School -
Malinta National High School
01.2007 - 01.2011
Elementary School -
Sta. Ines West Elementary School
01.2001 - 01.2007
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