WILLYN E. DANGAN
Mabalacat, Province Of Pampanga,PAM
Summary
Trilingual(English, Chinese Mandarin, and Cantonese.) Detail-oriented and methodical CSR offering over 6 years of experience in customer service, Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with "dedication and enthusiasm".
Overview
15
15
years of professional experience
1
1
Certification
Work History
Billing Specialist
Ventra Health
07.2023 - 03.2025
- Assisted Patients, Atty's, insurance companies, and other related parties to settle patients Medical bills.
- Filling claims to insurance, Negotiated with insurances companies,resolves denials,sending appeals and provided clear and concise explanations of EOB to patients, securing rightful payments and processed payments.
- Enhanced customer satisfaction with timely and accurate invoice generation and fostered strong relationship with healthcare providers and insurance reps to facilitate efficient resolution to of billing issues.
- Communicated with Collection Agencies on behalf of the patients to resolved resolved medical bills.
CSR II
Support Ninja
01.2011 - 01.2022
- Managed over 50 inbound calls, outbound and other tasks assigned to provide and exceed account target, and to be more productive.
- Performed real time troubleshooting steps whenever there are technical issues with patient equipment including motorized wheelchair,scooter, electric bed, oxygen, etc.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Provided accurate patient intake/interview for proper patients treatment, schedules Dr's appointments, and requesting prescriptions.
Technical Support Representative
Sutherland Global
01.2018 - 03.2020
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Worked with customers who have complaints, orders, or inquire information about products/services.
- Provided real time troubleshooting steps through phone, chat, MU and Email
- Provided solutions that fit those individualized situations and prioritize the customers' needs at each step of the process
- Processed product replacement, refund, return and product warranty
- Communicated with the manufacturer on behalf of the customer to provide a fast resolution.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Sales agent
Avatar Technologies
01.2016 - 05.2017
- Explained features and advantages of insurance products or services to promote sales.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Achieved top performer status within the company due to consistent high sales numbers.
QA
Hanns touch Incorporated
06.2010 - 06.2012
- Monitored 27 machines performances to produce LCD's for all computers, laptop, and mobile phones.
- Tested and recorded machines setup.
- Panel overall checked every 2 hours.
- Monitored each machines and reported to the engineer when abnormalities occurred.
- Maintained detailed records of all inspections, tests, and audits for easy reference and management review.
- Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
- Developed perfection, time management and self-discipline.
Education
Bachelor of Arts - AB_English
Philippine School of Aeronautics
Pasay, Metro Manila, Philippines10.2006
High School Diploma -
CNHS
Roxas, Capiz04.2006
Skills
- Typing Proficiency
- Team Player
- Strong Communication Skills
- Problem-Solving
- Customer service
- Denial management
- Customer engagement
- Verbal and written communication
- Decision-making
- HIPAA compliance
- Medical billing expertise
- Conflict resolution
- Quality control
- Billing systems and software
Certification
Saise Training, 07/25/22 - 07/28/22, Clark, Pampanga, Philippines
- Global Communication Academy, 01/22/17 - 08/04/17, Roxas City, Philippines
- Technical Education and Skills Development, 01/10/15 - 02/10/15, Ermita, Manila, Philippines
Languages
English
Mandarin
Cantonese
Affiliations
- Tiktok affiliate
Timeline
Billing Specialist
Ventra Health
07.2023 - 03.2025
Technical Support Representative
Sutherland Global
01.2018 - 03.2020
Sales agent
Avatar Technologies
01.2016 - 05.2017
CSR II
Support Ninja
01.2011 - 01.2022
QA
Hanns touch Incorporated
06.2010 - 06.2012
Saise Training, 07/25/22 - 07/28/22, Clark, Pampanga, Philippines
- Global Communication Academy, 01/22/17 - 08/04/17, Roxas City, Philippines
- Technical Education and Skills Development, 01/10/15 - 02/10/15, Ermita, Manila, Philippines
Bachelor of Arts - AB_English
Philippine School of Aeronautics
High School Diploma -
CNHS
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