Summary
Overview
Work History
Education
Skills
References
Timeline
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Anna Marie Liston

Mandaue City

Summary

To pursue a career that allows me to contribute and use my service, strength, and skills in any efficient way possible.

Experienced with patient care and medical services, ensuring high standards of support and efficiency. Utilizes strong interpersonal skills to foster positive patient interactions and build trust. Track record of maintaining organized and well-coordinated medical environments, contributing to overall team success.

Overview

10
10
years of professional experience

Work History

Medical Service Representative (SME)

Cognizant
10.2022 - 08.2025
  • Assisted with the process for new hires by answering questions regarding the account, welcoming new hires in the team, and ongoing support as needed.
  • Facilitated communication between colleagues and across all within the practice.
  • Answered incoming calls, hospital and facility claims and appeals and reconsideration.
  • Provided excellent customer service to providers and medical staff.

Customer Service Representative/ Flex Trainer/SME

Wipro Philippines
11.2020 - 10.2022
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Shared Quality Assurance Analyst (Retail)

Sykes Asia- Inc.
12.2015 - 10.2020
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Mentored and coached team members on QA topics and strategies.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.

Education

University of Cebu–Banilad Campus
01.2015

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Canduman National High School
01.2012

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Canduman Elementary School
01.2008

Skills

  • Strong empathy
  • Patient scheduling
  • Insurance verification
  • Collections
  • Data entry proficiency
  • Documentation
  • Insurance billing
  • Provider relations
  • Customer service
  • Team leadership
  • HIPAA compliance
  • Verbal and written communication

References

  • Edgar, Barretto, Supervisor, 0977-237-4147
  • John Rey, Gerundio, 0916-426-7193

Timeline

Medical Service Representative (SME)

Cognizant
10.2022 - 08.2025

Customer Service Representative/ Flex Trainer/SME

Wipro Philippines
11.2020 - 10.2022

Shared Quality Assurance Analyst (Retail)

Sykes Asia- Inc.
12.2015 - 10.2020

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Canduman National High School

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Canduman Elementary School

University of Cebu–Banilad Campus

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Anna Marie Liston