Anna Katrina V. Etaoc
Peñaplata
Summary
To seek a challenging and responsible position in any management, accounting, and finance related work that provides opportunity to capitalize my skills and abilities. Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Results-driven professional equipped with background in supporting operational workflows and enhancing team productivity. Committed to delivering high-quality results and adapting to dynamic environments with strong communication and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Sales and Services Associate
Philippine National Bank
09.2023 - Current
- Performed cash, card, and check transactions to complete customer purchases.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed onboarding process for new account clients, ensuring seamless transitions and client satisfaction.
- Collaborated with cross-functional teams to streamline account setup procedures and enhance operational efficiency.
- Developed and maintained client relationships through consistent communication and support during account activation.
- Resolved client inquiries promptly, utilizing CRM systems to track issues and provide timely solutions.
Student Intern
Alsons Development and Investment Corporation
01.2023 - 03.2023
- 320 hours
- Assisted in project coordination, ensuring timely completion of tasks and adherence to company standards.
Customer Service Representative
VXI Global Solutions
06.2021 - 08.2021
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Utilized CRM software to track customer interactions and streamline communication processes.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Management Accounting
Ateneo De Davao University
Davao City, Province Of Davao Del Sur, Philippines05-2023
High School Diploma -
Ateneo De Davao University
Davao City, Province Of Davao Del Sur, Philippines03-2019
High School Diploma -
Samal National High School
Samal, Province Of Davao Del Norte, Philippines03-2017
Penaplata Central Elementary School
Samal, Province Of Davao Del Norte, Philippines01.2013
Skills
- Accounting Skills,
- Auditing Skills,
- Microsoft Office Suite, Google Workspace, Meta Business Suite
- Communication Skills,
- Management Skills,
- Organizing Skills,
- Adaptability,
- Strong Work Ethic
- Computer skills Intermediate – Advanced Computer Literacy,
- Attention to detail
- Time management
- Customer service
- Customer interaction
- Cash handling
- Complex Problem-solving
- Relationship building
- Flexible schedule
References
Helen, Tan, Metrobank Manager, 0910 467 9796
Disclaimer
I certify that the above information is true and correct to the best of my knowledge.
Timeline
Sales and Services Associate
Philippine National Bank
09.2023 - Current
Student Intern
Alsons Development and Investment Corporation
01.2023 - 03.2023
Customer Service Representative
VXI Global Solutions
06.2021 - 08.2021
Bachelor of Arts - Management Accounting
Ateneo De Davao University
High School Diploma -
Ateneo De Davao University
High School Diploma -
Samal National High School
Penaplata Central Elementary School
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