Ann Sayson

STR Expert | General VA | Maintenance Coordinator

TR Luxury Management | Tropical Oasis Fl | Red Cottage Inc | Book & Gather | Boss Furnished Rentals

02.2020 - 01.2025

Respond promptly to inquiries, booking requests, and guest concerns via email, phone, or messaging platforms
Provide excellent customer service to ensure guest satisfaction and positive reviews
Handle the booking process, including reservation confirmations, check-in/check-out procedures, and coordinating with cleaning staff for turnovers
Manage property listings on various platforms (e.g., Airbnb, VRBO), ensuring accurate and enticing descriptions, attractive photos, and competitive pricing to maximize occupancy rates
Oversee property maintenance and repairs remotely, coordinating with local service providers (e.g., cleaners, maintenance workers) to ensure the property is well-maintained and meets guests’ expectations
Keep track of inventory levels (e.g., linens, toiletries) and replenish supplies as needed
Coordinate with vendors for timely deliveries and restocking
Handle billing, invoicing, and payment processing for bookings
Track rental income and expenses, maintain financial records, and prepare reports for property owners
Continuously seek ways to enhance the guest experience, such as providing recommendations for local attractions, restaurants, and services, or implementing special touches to personalize guests’ stays
Provide regular updates to property owners on rental performance, maintenance issues, and any other relevant matters, maintaining open and transparent communication channels
Stay informed about local regulations and laws governing short-term rentals, ensuring compliance with zoning ordinances, tax requirements, and safety regulations
Develop and implement emergency response plans for situations such as property damage, guest emergencies, or natural disasters, ensuring the safety and well-being of guests and the property
Monitor key performance metrics (e.g., occupancy rate, average nightly rate, guest satisfaction scores) and analyze data to identify trends, opportunities for improvement, and strategies for optimizing rental income
Skilled at working independently and collaboratively in a team environment.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked flexible hours across night, weekend, and holiday shifts.
Demonstrated strong organizational and time management skills while managing multiple projects.
Managed vendor relationships for timely delivery of parts and services, ensuring smooth operations within the facility.
Maintained detailed records of all maintenance activities performed, allowing for effective tracking of progress over time.
Coordinated emergency response efforts during unexpected breakdowns, mitigating risks to personnel safety and production timelines.