ANN JERICA DELGADO
Murcia
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Telecommunication industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Verizon Wireless
Bacolod City
06.2023 - 01.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Sales Associate
Samsung Electronics
Bacolod City
04.2018 - 01.2023
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Information Technology
Bacolod City Collge
Bacolod City, Province Of Negros Occidental, Philippines02-2029
Bachelor of Computer Information Systems - Computer Science
Access Computer College
Quezon City, Metro Manila, Philippines 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Complaint resolution
Call center experience
Customer relations
Critical thinking
Adaptability and flexibility
Call management
Data entry
Problem resolution
Computer proficiency
Scheduling
Complaint handling
Customer relationship management (CRM)
Customer satisfaction measurement
Call center operations
Technical support
Product and service solutions
Sales expertise
Quality control
Product sales
Service upselling
Quality assurance controls
De-escalation techniques
Sales closing
Professional telephone demeanor
CRM software
Brand representation
Clerical support
Lead generation
Task prioritization
Follow-up skills
Relationship building
Client relations
Customer education
Documentation
Payment processing
Order processing
Spreadsheets
Service standard compliance
Research
Order fulfillment
Multi-line phone talent
Office equipment proficiency
Shipping and logistics
Receiving support
Delivery scheduling
POS systems expert
International sales support
Timeline
Customer Service Representative
Verizon Wireless
06.2023 - 01.2025
Sales Associate
Samsung Electronics
04.2018 - 01.2023
Bachelor of Computer Information Systems - Computer Science
Access Computer College
04.2001 -
Information Technology
Bacolod City Collge