ANN GLEZELLE R. CALOLOT
San Fernando City
Summary
Administrative and Client Support professional with 7+ years’ experience across construction, retail, outsourcing, and legal industries, including direct support to an Australian-based company. Skilled in managing CRM systems and business administration support with a strong focus on accuracy, compliance, and client satisfaction. Adept at coordinating between clients and stakeholders to deliver seamless customer experience.
Overview
8
8
years of professional experience
Work History
Customer Support Professional
VESTBUILD
08.2022 - Current
- Managed end-to-end contract administration including drafting, issuing, and exchanging agreements.
- Onboarded clients by creating profiles in CRM and Dropbox, updating EOI details, and guiding them through deposits and settlement documentation.
- Verified accuracy and completeness of contracts, trust receipts, and compliance documents, escalating missing or incorrect items.
- Managed pre-site administration. Processed permits and responded to surveyor RFIs, ensuring accurate, compliant, and timely documentation across all projects.
- Coordinated construction stage claims, including photo documentation, trust receipt follow-ups, issuing stage claim invoices, and updating construction trackers.
- Applied for and managed occupancy permits and construction completion requirements in collaboration with site teams and operations.
- Coordinated with brokers, solicitors, BDMs, and site teams to align finance-related requirements with construction timelines.
- Prepared and updated weekly settlement trackers and reports, enhancing visibility for brokers and assisting clients requiring finance with broker follow-ups.
- Managed pre-handover inspection stage and handover by arranging schedules, preparing reports, collating compliance certificates, and preparing handover packs.
- Coordinated post-construction defect management and maintenance resolution, ensuring timely communication between clients, site teams, and contractors.
- Responded to client inquiries via email and phone (3CX) regarding build progress, handover follow ups, maintenance issues, escalating critical issues to supervisors when needed.
- Collaborated across operations and support teams to address queries, streamline trackers, and maintain compliance with reporting requirements.
Junior Procurement – Import Logistics
FLOWTRONIX LLC
03.2020 - 06.2021
- Managed end-to-end air and sea import processes.
- Reviewed documentation (BL, invoices, packing lists, customs clearance).
- Issued and monitored purchase orders, coordinated suppliers, and handled shipment bookings.
Secretary
NEW MIX READY MIX INDUSTRY
10.2019 - 02.2020
- Coordinated communications and correspondence across departments.
- Managed office documentation, filing systems, and confidential records.
- Supported administrative operations including email, phone, and letter drafting.
Legal Staff
PUREGOLD PRICE CLUB, INC.
06.2018 - 05.2019
- Assisted with compliance documentation and supported internal teams by ensuring timely submission of requirements.
- Facilitated deadlines and ensured timely reminders across multiple agendas.
- Coordinated with clients and internal departments to gather missing case information.
- Developed filing systems to ensure accurate and accessible records for compliance audits.
Customer Service Representative
SYKES ASIA, INC.
11.2017 - 04.2018
- Assisted customers with travel bookings and payment processing.
- Provided product/service support, resolved complaints, and generated sales leads.
- Handled customer inquiries, processed payments, and resolved concerns with empathy and efficiency.
Acquisition Staff
CUMBERLAND DEVELOPMENT CORPORATION
05.2017 - 10.2017
- Ensured property acquisitions complied with legal requirements.
- Drafted reports, processed client requests, and maintained project monitoring systems.
Education
Bachelor of Science in Business Administration - Legal Management
New Era University
04-2017
Skills
- Client Relationship Management
- CRM Systems and Database Administration
- Document Review, Verification, and Compliance Monitoring
- Maintenance & Defect Issue Coordination (post-handover support)
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Scheduling, Calendar, and Task Management
- Stakeholder Communication and Collaboration (clients, partners, and internal teams)
Timeline
Customer Support Professional
VESTBUILD
08.2022 - Current
Junior Procurement – Import Logistics
FLOWTRONIX LLC
03.2020 - 06.2021
Secretary
NEW MIX READY MIX INDUSTRY
10.2019 - 02.2020
Legal Staff
PUREGOLD PRICE CLUB, INC.
06.2018 - 05.2019
Customer Service Representative
SYKES ASIA, INC.
11.2017 - 04.2018
Acquisition Staff
CUMBERLAND DEVELOPMENT CORPORATION
05.2017 - 10.2017
Bachelor of Science in Business Administration - Legal Management
New Era University
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