Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
BusinessAnalyst
ANN GABRIEL

ANN GABRIEL

INVOICER SPECIALIST
Rizal

Summary

Customer Service Specialist with experience resolving complex customer issues across phone, email, and system-based support. Handles fraud analysis, accuracy verification, document review, and data entry while keeping customer satisfaction and clean records at the center of each interaction. Uses Salesforce, Excel, and clear communication to verify information, support resolutions, and protect service quality.

Overview

4
4
Certifications
12
12
years of professional experience

Work History

Fusion BPO Inc
11.2020 - 12.2021
  • Fraud Analyst
  • Data Analyst
  • Accuracy Verification
  • Document Reviewer
  • Data Entry
  • Client Support
  • FINANCIAL ACCOUNT based in US

Outbound Customer Service Representative

TTEC Inc
01.2017 - 01.2020
  • Outbound Phone Support
  • Data Entry
  • Updates and verifies customer's information in the system.
  • Appointment Setting
  • AUTOMOBILE COMPANY BASED in U.S.

Inbound Customer Service Representative

TTEC Inc
01.2012 - 01.2017
  • Inbound and Outbound Customer Support
  • Updates and verifies customer and their vehicle information in the system.
  • Phone and Email Support
  • Cheques/ Reimbursement Processor
  • Data Analyst
  • Accuracy Verification
  • Data Entry
  • Document Reviewer
  • AUTOMOBILE COMPANY BASED in U.S.

Volunteer Nurse/ Reliever Nurse

Queen Mary Help of Christians Hospital
01.2010 - 01.2011
  • Hospital Setting
  • Data Entry
  • Face to face patient interaction

Education

Bachelor Science - Nurse

Tomas Claudio Memorial College
Morong, Rizal, PH
01.2009

General English Language - Upper Intermediate Level

Williams College
London, UK
01.2006

Skills

Data entry

Phone and email support

Appointment scheduling

Customer issue resolution

Escalation handling

Salesforce

MS Excel

MS Teams

CRM reporting

Workflow coordination

Process documentation

Call queue monitoring

Quality assurance review

Certification

Freelancing Course

Interests

FOODS, MUSIC, TRAVEL, RESEARCH

Timeline

Fusion BPO Inc
11.2020 - 12.2021

Outbound Customer Service Representative

TTEC Inc
01.2017 - 01.2020

Inbound Customer Service Representative

TTEC Inc
01.2012 - 01.2017

Volunteer Nurse/ Reliever Nurse

Queen Mary Help of Christians Hospital
01.2010 - 01.2011

General English Language - Upper Intermediate Level

Williams College

Bachelor Science - Nurse

Tomas Claudio Memorial College
ANN GABRIELINVOICER SPECIALIST