

Customer Service Specialist with experience resolving complex customer issues across phone, email, and system-based support. Handles fraud analysis, accuracy verification, document review, and data entry while keeping customer satisfaction and clean records at the center of each interaction. Uses Salesforce, Excel, and clear communication to verify information, support resolutions, and protect service quality.
Data entry
Phone and email support
Appointment scheduling
Customer issue resolution
Escalation handling
Salesforce
MS Excel
MS Teams
CRM reporting
Workflow coordination
Process documentation
Call queue monitoring
Quality assurance review