ANJELYN UMALI
Customer Service Representative
Candelaria
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
TELUS International Philippines
05.2023 - 06.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Associate
WeAccess Contacts Solution
02.2021 - 05.2023
- Greeting customers in a friendly, professional manner using the suggested script.
- Answering telephonic and inquiries in a timely manner.
- Deferring queries to your line manager if you are unable to answer them.
- Furnishing members and health care practitioners with details regarding member benefits.
- Achieving a certain quota that requires every day.
Insurance Coordinator
Toyota Alabang INC Service Center
09.2019 - 03.2020
- Responsible for generating repair referrals through coordination with offsite accredited insurance providers.
- Responsible for providing insurance claims assistance through proper coordination.
- Assists customers in filing Insurance claims, claims procedures and dealings with Insurance providers.
- Visit and promote company product and services to client.
- Enhanced customer satisfaction by efficiently handling insurance claims and processing policy updates.
Education
Bachelor of Science - Agricultural Technology
Southern Luzon State University - Tiaong Campus
Tiaong, Quezon, Philippines 04.2001 -
Skills
Strong analytical and planning skills;
Good communication and presentation skills;
Excellent problem-solving skills;
Computer literate with an above-average typing speed;
Superb verbal and written communication skills;
Capacity to navigate stressful situations with ease
Trainings
VALUES FORMATION SEMINAR
Southern Luzon State University – Tiaong Campus
Tiaong, Quezon
March 2015
SAPINIT RAISING AND PRODUCTION
Quezon Agricultural Research and Experiment Station
Tiaong, Quezon
October 2015
CLIMATE CHANGE AND DISASTER RISK IMPACT TO AGRICULTURE HEALTH AND ENVIRONMENT
Quezon Agricultural Research and Experiment Station
Tiaong, Quezon
October 2015
MUSHROOM CULTIVATION AND PRODUCTS
Casa Joros Resort
General Luna, Quezon
November 2018
REGIONAL APICULTURE RESEARCH AND DEVELOPMENT CENTER
Southern Luzon State University - Tiaong Campus
Tiaong, Quezon
August 2018 – December 2018
Timeline
Customer Service Representative
TELUS International Philippines
05.2023 - 06.2024
Sales Associate
WeAccess Contacts Solution
02.2021 - 05.2023
Insurance Coordinator
Toyota Alabang INC Service Center
09.2019 - 03.2020
Bachelor of Science - Agricultural Technology
Southern Luzon State University - Tiaong Campus
04.2001 -