Anjell Mansueto
Bacolod City, Province Of Negros Occidental
Summary
Proven Customer Service Representative at Ubiquity Global Services, excelling in critical thinking and computer proficiency. Demonstrated ability to manage high-stress situations, enhancing customer loyalty through empathetic conflict resolution. Skilled in relationship building and efficient problem-solving, contributing to improved customer satisfaction and repeat business.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Ubiquity Global Services
11.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
No Degree - Health Care Services
Our Lady of Mercy College Bcaolod
Bry. Eroreco, Bacolod City Negros Occidental09-2024
Bachelor of Science - Nursing Science
AMA CC - Bacolod
#8 San Agustin St. Bacolod City Negros Occidental03-2024
High School Diploma -
Sagay City Senior High School
Brgy. Rizal Sagay City03-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Computer proficiency
- Call center experience
- Payment processing
Timeline
Customer Service Representative
Ubiquity Global Services
11.2022 - Current
No Degree - Health Care Services
Our Lady of Mercy College Bcaolod
Bachelor of Science - Nursing Science
AMA CC - Bacolod
High School Diploma -
Sagay City Senior High School
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