Anjanette Camiguing Beringuel
Virtual Assistant: Exceptional Customer Service & Proven Lead Generation
Sampaloc
Summary
Dedicated Virtual Assistant with 9+ years of experience delivering exceptional service in fintech, B2B, and hospitality industries. Expertise in managing customer relationships and providing seamless administrative support. Skilled in leveraging tools like DocuSign, CRM systems, and task management software to streamline processes and enhance efficiency. Core strengths include handling customer inquiries, ensuring confidentiality, and executing accurate data reporting. Passionate about continuous learning and contributing to organizational success through innovative problem-solving.
Overview
7
7
years of professional experience
2022
2022
years of post-secondary education
2
2
Languages
Work History
Consultant Specialist
Vivid Money
06.2024 - 11.2024
- Customer Service Expert: Proven expertise in live chat and email support
- Efficient Resolutions: Delivers prompt and effective solutions to customer inquiries
Sales Support
AMTECH Medical LTD
07.2023 - 01.2024
- Streamlined local invoicing and efficiently processed RMAs and credits to enhance customer satisfaction
- Delivered precise quotations and effectively managed orders to ensure timely fulfillment and boost customer retention
- Conducted comprehensive supplier price comparisons to facilitate impactful product presentations
Outbound Sales / Appointment Setter
Vault Outsourcing OPS
10.2022 - 08.2023
- Company Overview: Grays.com AU
- Partnered with cross-functional teams to boost sales initiatives and enhance collaboration
- Conducted 80-100 cold calls daily using Amazon AWS dialer, successfully generating valuable leads
- Grays.com AU
Outbound Caller / Appointment Setter
Vendor Elite
12.2022 - 06.2023
- Executed 50 cold calls daily, driving robust lead generation through strategic telemarketing
- Skillfully qualified leads to maximize sales opportunities and enhance pipeline efficiency
Customer Service
Full Potential Solutions
01.2022 - 05.2023
- Company Overview: Remitly
- Provided exceptional customer service via live chat, inbound/outbound calls, and email support, enhancing customer satisfaction and retention
- Executed comprehensive KYC processes to ensure regulatory compliance in money remittance transactions
- Remitly
Telemarketing
Healthy Gums Pty Limit
03.2022 - 03.2023
- Proactively conducted cold calling initiatives targeting dental clinics, successfully generating interest and requesting quotes through strategic email outreach
Inbound and Outbound Sales
Avas Flowers
02.2022 - 05.2022
- Proactively manage and finalize customer orders, ensuring exceptional service and customer satisfaction
- Establish and maintain strong communication with flower shops to guarantee product availability and timely delivery
- Elevated customer satisfaction through proficient management of sales calls, both inbound and outbound.
Client Care Associate III - Technical Support I
Asia Premier One Source
06.2020 - 08.2021
- Company Overview: TSYS Cayan
- Conducted data analysis to deliver comprehensive Merchant Support, ensuring precise transaction history verification and effective integration troubleshooting
- Managed diverse transactions, including voids, credits, and debits, while closing daily batches and rapidly identifying errors
- Leveraged advanced proficiency in Genius, Merchantware, and WEB/Genius Checkout APIs to ensure secure handling of sensitive card information
- Delivered expert hardware troubleshooting for DNS and ISP issues, guaranteeing uninterrupted service for clients
- TSYS Cayan
Reservation Specialist
Intercontinental Hotels Group (IHG@)
03.2019 - 03.2020
- Collaborated with cross-functional teams to enhance global front desk operations and optimize guest support
- Delivered exceptional inbound call support, assisting guests with loyalty memberships across all IHG brands worldwide
- Expertly managed reservations, including room blocks, cancellations, and rebookings, ensuring seamless guest experiences
Customer Service
Alorica PH
12.2017 - 03.2019
- Company Overview: Getaroom.com
- Provided exceptional customer service through efficient management of inbound calls, verifying availability across a network of partnered hotels, condos, and apartments
- Streamlined reservation management, facilitating seamless booking and cancellation processes
- Getaroom.com
Education
Bachelor of Office Managment -
Pateros Technological College
Skills
Cold calling
Account management
Lead generation
CRM proficiency
Client account management
Price quote preparation
Customer experience enhancement
Inside and outside sales
Contact follow-up
Customer engagement
Customer satisfaction
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Consultant Specialist
Vivid Money
06.2024 - 11.2024
Sales Support
AMTECH Medical LTD
07.2023 - 01.2024
Outbound Caller / Appointment Setter
Vendor Elite
12.2022 - 06.2023
Outbound Sales / Appointment Setter
Vault Outsourcing OPS
10.2022 - 08.2023
Telemarketing
Healthy Gums Pty Limit
03.2022 - 03.2023
Inbound and Outbound Sales
Avas Flowers
02.2022 - 05.2022
Customer Service
Full Potential Solutions
01.2022 - 05.2023
Client Care Associate III - Technical Support I
Asia Premier One Source
06.2020 - 08.2021
Reservation Specialist
Intercontinental Hotels Group (IHG@)
03.2019 - 03.2020
Customer Service
Alorica PH
12.2017 - 03.2019
Bachelor of Office Managment -
Pateros Technological College