Anjaneth D. Abdao
Baguio City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Data Transaction Analyst Prefect
AUMNI PH by JPMorgan Chase
M. Roxas St., Trancoville, Baguio City, PH 2600
09.2021 - 08.2024
- Auditing and ensuring data accuracy entered in the application.
- Participated in relevant training sessions to enhance professional skills and stay current with industry trends.
- Contributed to successful audits by maintaining complete and accurate documentation of all transactions processed.
- Performing performance evaluations to every team member, quarterly.
- Assisting and helping out with the team members/members' inquiries.
- Providing 1:1 and coaching with the team members.
Customer Service Representative
Bikeberry.com
Remote
02.2021 - 06.2021
- Responsible for helping customers with sales concerns via chat, email, and phone calls
- Placing of orders for customers
- Data Entry.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative Team Lead
SITEL
Brgy. Magsaysay, Kias, Baguio City, PH 2600
07.2018 - 11.2019
- Responding promptly to customers' calls regarding product specifics while maintaining a positive and professional attitude at all times
- Processing orders, forms, applications, and inquiries
- Mastery of products and services inside and out to be able to provide help and alternatives to customers
- Monitoring of the team's quarterly performance
- Helping out with the team members/member's issues or concerns
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
Customer Service Representative
Noble Trends Unbound
Loakan Proper, Baguio City, PH 2600
01.2018 - 06.2018
- Taking outbound calls introducing products features and benefits while authentically offering Solar Energy for their households
- Setting up an appointment with clients
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Data Entry Specialist
IPFS Technology
Loakan Proper, Baguio City, PH 2600
07.2017 - 12.2017
- Data Entry of the researched and verified data from reliable resources
- Ensuring accuracy and reliability of the information being entered into the app.
- Completed data entry tasks with accuracy and efficiency.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
Education
Bachelor of Science in Accounting Technology -
University of the Cordilleras
01.2023
Skills
- Microsoft Excel
- Cash Management
- Transaction monitoring
- Customer Due Diligence
- Data Interpretation
- Dispute Resolution
- Financial Transactions
- Clerical Support
- CRM Software
- Attention to Detail
References
- Kaye Vergara, Bikeberry.com, E-Bike Specialist, +63917-810-5293
- Aldrin Concha, IT Specialist, +63927-415-7255
- Mendrix Ay-en, Audit Division Prefect, Aumni PH by JPMorgan Chase, +639658768858
Timeline
Data Transaction Analyst Prefect
AUMNI PH by JPMorgan Chase
09.2021 - 08.2024
Customer Service Representative
Bikeberry.com
02.2021 - 06.2021
Customer Service Representative Team Lead
SITEL
07.2018 - 11.2019
Customer Service Representative
Noble Trends Unbound
01.2018 - 06.2018
Data Entry Specialist
IPFS Technology
07.2017 - 12.2017
Bachelor of Science in Accounting Technology -
University of the Cordilleras