Anjanet Ubando
Mandaluyong City, Metro Manila,00
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Pricing Coordinator
Telus International
Quezon City
04.2025 - 06.2025
- Analyze data on forward reservations and recommend pricing changes as per the pricing strategy, seasonal fleet trends/activity and market conditions.
- Provide weekly retail pricing summary to management.
- Monitor specific account's pricing patterns and booking made.
- Analyze competitor's activities to ensure we are priced competitively.
- Lead and manage special projects and initiatives to support the business as required.
Back Office Support
Magellan Solutions E-Services
Mandaluyong City
02.2023 - 05.2024
- Verify IDs throughout different countries and region to shield towards identification spoofing with selfie comparisons.
- Verify individuals if they have limited government-issued documentation or transaction history to prevent fraud.
- Extracting and validating the documents submitted by clients to make sure they are valid and updated. Decide whether to approve, deny or escalate the documents provided.
Healthcare Associate
Magellan Solutions E-Services
Mandaluyong City
06.2019 - 02.2024
- Monitoring the patient 24/7 in their facility and acting as an Artificial Intelligent, Labeling the specific equipment in the room as an AI.
- Notify the community if there's a sign of distress or safety hazard in the resident's room.
- In charge of watching videos of patients with Dementia and Alzheimer's.
Customer Service Representative
Process Synergy
Mandaluyong City
08.2017 - 04.2019
- Give accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Ensure proper documentation, escalation, and tracking and follow up all incidents.
- Trained as universal agent handling both credit card and deposits account. Assigned as one of the replaced POC.
Education
Bachelor of Arts - Psychology
Arellano University
Manila04-2017
Skills
- Client management
- Operations management
- Customer Service
- Data Entry
- Skilled and Collaborator
- Communication Skills
Timeline
Pricing Coordinator
Telus International
04.2025 - 06.2025
Back Office Support
Magellan Solutions E-Services
02.2023 - 05.2024
Healthcare Associate
Magellan Solutions E-Services
06.2019 - 02.2024
Customer Service Representative
Process Synergy
08.2017 - 04.2019
Bachelor of Arts - Psychology
Arellano University