Aniway Matute
Summary
Enthusiastic employee with training in food and beverage service, skilled in operating cooking machines according to established recipe standards. Demonstrates quick learning ability and maintains a professional demeanor while representing the establishment. Consistently delivers excellent customer service and supports team objectives.
Overview
11
11
years of professional experience
Work History
Machine Operator
Smart Forest Digital Co., LTD
03.2024 - 05.2025
- Setup and Operation - prepare machinery for production,including calibrating and adjusting settings to meet specifications.
- Maintenance and Trouble Shooting - perfom routine inspections and preventative maintenance, fixing minor issues to minimize downtime.
- Operated a variety of machinery, adhering strictly to safety protocols and operational guidelines to maintain workplace safety.
- Adhered to health and safety regulations, promoting a safe working environment.
- Conducted quality checks on finished products, identifying defects and implementing corrective actions to ensure quality standards.
- Worked flexibly across multiple production lines, adapting quickly to new processes and machinery to meet changing production needs.
- Followed strict clean-up protocols after each production run, maintaining a clean and safe working environment.
Machine Operator, Checker
Catcher Technology
Tainan, Taiwan
01.2018 - 01.2024
- Ensured clean, tidy, and organised checkout areas for improved customer experience.
- Verified accuracy of items against shipment documentation, supporting effective inventory management.
- Compiled detailed reports on inspection findings, recommending actions to resolve issues and prevent recurrence.
- Prepared detailed reports on inspection findings, recommending actions to address issues and prevent recurrence.
Cashier
Puregold Supermarket
Santiago City, Isabela
07.2016 - 01.2017
- Assisted customers with item requests by providing informed product advice and answering queries.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
- Updated daily records to ensure accurate tracking of sales and payment totals.
- Offered friendly greetings and farewells, creating a welcoming environment for all patrons.
- Processed transactions quickly and accurately, enhancing customer checkout experience.
- Prepared daily cash deposits to move funds to financial institution.
- Managed queue effectively, minimising waiting times and enhancing customer satisfaction.
Service Crew
Chowking Fast Food Restaurant
Santiago City, Isabela
11.2015 - 05.2016
- Maintained high standards of hygiene, regularly cleaning and sanitising tables, counters, and service areas.
- Took food orders from guests, promoting deals and meal add-ons to enhance customer experience.
- Greeted customers with a warm and friendly welcome when entering the establishment.
- Maintained outstanding customer satisfaction levels by delivering service with a smile and going the extra mile to attend to customer requirements.
- Communicated promotions, daily specials, deals and menu highlights to customers while taking orders.
- Managed customer complaints regarding service or food quality, escalating complex issues to management for resolution.
- Collaborated with kitchen staff to ensure timely order preparation and delivery, improving overall service efficiency.
Food Processing / Attendant
PSTI Global Incorporated
Quirino, Philippines
01.2014 - 01.2015
- Ensured compliance with all regulatory requirements, including hygiene and licensing laws.
- Demonstrated correct use of equipment, enhancing health and safety practices.
- Monitored cleanliness and organisation of assigned areas, ensuring immediate resolution of any issues to maintain high standards.
- Conducted regular inventory checks, restocking supplies to support daily operations.
- Participated in training new staff, sharing knowledge and best practices for service excellence.
- Contributed ideas to management for service improvements and efficiency enhancements.
- Welcomed guests upon arrival, creating a positive first impression and ensuring smooth seating arrangements.
Skills
Machine Operator
Problem-solving
Organization and Initiative
Teamwork
Excellent communication
MS Office
Languages
English
Advanced
C1
Nationality
- FILIPINO
Education
- High School Diploma
- Training FOOD and BEVERAGES (TESDA)
Timeline
Machine Operator
Smart Forest Digital Co., LTD
03.2024 - 05.2025
Machine Operator, Checker
Catcher Technology
01.2018 - 01.2024
Cashier
Puregold Supermarket
07.2016 - 01.2017
Service Crew
Chowking Fast Food Restaurant
11.2015 - 05.2016
Food Processing / Attendant
PSTI Global Incorporated
01.2014 - 01.2015