Anito Lanticse
Lapu-Lapu City
Summary
Experienced hospitality leader with 27 years in hotel and resort operations, including 15 years in senior management roles. Demonstrated success in pre-opening initiatives and property launches, employing a proactive leadership approach. Proficient in optimizing food and beverage services, front office operations, and accounting functions to boost efficiency and revenue growth. Focused on elevating guest satisfaction through effective operational strategies and alignment with business goals.
Overview
27
27
years of professional experience
Work History
General Manager
THE TROPICS AT MACARTHUR PARK RESORT
05.2024 - Current
- A 4-star resort consists of 128 Guestrooms and 1 Presidential Villa
- Directed daily operations to ensure seamless guest experiences at luxury resort.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw operations for 4 food and beverage outlets and 8 function halls, ensuring high service standards and guest satisfaction.
- Analyzed monthly sales data to inform business development strategies and enhance revenue opportunities.
General Manager
THE ORIENTAL HOTELS & RESORTS
10.2016 - 05.2024
- Achieved distinction as the only four-star resort in Eastern Visayas region, Philippines.
- Managed 128 guest rooms and one presidential residence, delivering exceptional guest experiences that enhanced overall satisfaction.
- Oversaw three food and beverage outlets, upholding high service standards that contributed to positive guest feedback.
- Coordinated operations for 13 function halls, ensuring seamless events that met client expectations and enhanced reputation.
General Manager
BE GRAND RESORT - Panglao Bohol Branch
09.2014 - 10.2016
- Directed daily operations for 189 guestrooms and 19 villas at five-star resort.
- Ensured seamless guest experiences at luxury resort through proactive management of operations and staff.
- Delivered exceptional client experiences by effectively leading and mentoring associates and managers.
- Managed five food and beverage outlets, three function rooms, and a recreation center.
- Cultivated long-term customer relationships, enhancing loyalty and repeat business.
- Resolved guest complaints promptly to uphold high service quality standards.
General Manager
THE ORIENTAL HOTELS & RESORTS
11.2013 - 09.2014
- Managed daily business operations, overseeing budgeting, staffing, scheduling, inventory control, customer service, and sales to ensure operational efficiency.
- Directed daily operations, ensuring seamless guest experiences at luxury resort with 115 rooms and two food and beverage outlets.
- Prepared performance reports for senior leadership, emphasizing key operational metrics to inform strategic decisions.
- Tracked monthly sales to generate reports that informed business development initiatives.
General Manager
THE ORIENTAL HOTELS & RESORTS
11.2011 - 11.2013
- Delivered exceptional guest experiences at luxury resort by managing daily operations for 64 guestrooms and convention center.
- Oversaw budgeting and financial reporting to ensure alignment with organizational objectives.
- Monitored financial metrics to identify cost-saving opportunities and drive revenue growth.
- Managed staff schedules and training initiatives to enhance team performance and operational efficiency.
Front Office & Guest Services Manager
BELLAROCCA ISLAND RESORT & SPA
03.2010 - 11.2011
- Achieved five-star status through exceptional service and superior facilities.
- Established Santorini-themed resort's reputation for upscale offerings, attracting discerning guests.
- Crafted memorable stays through distinctive cultural experiences inspired by Greece, enhancing guest engagement.
- Developed strategies to elevate customer satisfaction, effectively minimizing complaints and fostering loyalty.
- Collaborated with departments to ensure seamless guest experiences throughout the resort.
- Trained staff on hospitality standards and customer service protocols.
- Resolved guest complaints promptly to enhance overall guest experiences.
- Designed picturesque ambiance highlighting panoramic vistas to attract visitors.
F&B Outlet Manager
HILTON MALDIVES – IRUFUSHI Resort & Spa
01.2007 - 01.2009
- Led operations of main restaurant with seating capacity of 520 pax, ensuring high service standards.
- Oversaw main bar with seating capacity of 340 pax, maintaining quality beverage service.
- Managed diverse dining venues, enhancing guest experiences across main restaurant, bars, cigar lounge, and wine cellar.
Operations Manager
AFTER HOURS TAPAS LOUNGE
Banilad
01.2005 - 01.2007
- High-End Lounge, Spanish Cuisine
- Oversaw daily operations to ensure smooth service in a vibrant tapas lounge.
- Managed staff scheduling to optimize workforce efficiency and customer experience.
- Coordinated inventory management to maintain stock levels and reduce waste.
Cost Controller
CROWN REGENCY HOTEL & SUITES
Mactan
06.2004 - 01.2005
- Managed 148 deluxe rooms, ensuring high standards of guest satisfaction.
- Coordinated food and beverage services for outlets and a convention room accommodating 1200 guests.
- Managed budget forecasts for hotel operations and departmental expenses.
- Analyzed financial reports to identify cost-saving opportunities and trends.
- Collaborated with department heads to ensure compliance with financial policies.
General Cashier - Cost Controller to F&B Manager
DAYS HOTEL PHILIPPINES
Mactan
06.2001 - 06.2004
- Oversaw deluxe room bookings, ensuring optimal occupancy and guest satisfaction
- Coordinated operations for two F&B outlets and two function rooms, enhancing service delivery and event execution
- Processed customer transactions efficiently and accurately at hotel front desk.
- Handled cash, credit, and debit payments with attention to detail.
- Assisted guests with inquiries and provided exceptional customer service.
Front Desk Receptionist to Duty Manager
DAYS HOTEL CEBU BRANCH
Mactan
01.1999 - 06.2001
- Welcomed guests with a professional demeanor, ensuring a positive first impression.
- Addressed guest inquiries and resolved issues promptly to maintain satisfaction.
- Resolved customer complaints promptly, following established protocols to enhance guest satisfaction.
- Directed phone inquiries to relevant departments, enhancing communication efficiency.
- Monitored reception area for hazards, ensuring a safe environment for guests and staff.
- Handled administrative tasks including document filing, photocopying, and scanning to maintain organized office operations.
Education
College Graduate - Hotel & Restaurant Management
Cebu Technological University
Cebu, Philippines01-1998
Skills
- Operations management
- Budgeting expertise
- Inventory oversight
- Sales data analysis
- Revenue increase
- Team leadership
- Customer relations management
Relevant Seminars And Trainings Attended
- Certificate of Participation, Business Community Planning, University of the Philippines, 10/15/15
- Certificate of Attendance, Filipino Brand of Service, Department of Tourism, 04/16/20
- Certificate of Attendance, Disinfection and Hygiene in the Hospitality Facilities, Department of Tourism, 07/08/20
- Certificate of Participation, Reinforcing Competencies Front Office Operations under New Normal, Department of Tourism, 03/26/21
- Certificate of Participation, 26th National Convention – Prosecutors League of the Philippines, The Oriental Legazpi, Philippines, 04/22/14
- Traveller Geotourism, National Geographic Seminar, International Lecture Workshop, Mr. Jonathan B. Tourtello, Founding Director National Geographic, 02/09/14
- Mastering the Art of Service, Hilton Maldives – Irufushi Resort & Spa, 05/29/09
- Wine Training Course, Irufushi Beach & Spa Resort, 03/22/09
- Food Safety Asia (HACCP), Irufushi Beach & Spa Resort, 07/01/08
- Health and Safety Course, Irufushi Beach & Spa Resort, 07/01/08
- Train the Trainer Course, Irufushi Beach & Spa Resort, 08/01/08
- Creative Drink Mixing, International Absolut Key Bartender, 08/17/06
- Management Development Programs, Crown Regency Suites Hotel - Mactan, 06/16/05
- Micros Fidelio Front Office Module Users Training, Days Hotel – Mactan Cebu, 01/01/05
Organization Affiliation
- Phil. Chamber of Commerce Inc., Leyte- Tacloban Chapter, 2018 to present
- Eastern Visayas Tourism Association (EVTA), Board of Director, 2018 to present
- Bohol Association of Hotels, Resorts and Restaurant (BAHRR), Former Board Of Director
Tv Show Exposure
- MagTV Cebu, Tacloban Segment, 2012, ABS-CBN
- Biyahe Ni Drew, Leyte Segment, 2013, GMA-7
- Aliwan sa Leyte, 2013, UNTV
- MagTV Cebu, Bohol Segment, 2015, ABS-CBN
- Magandang Buhay, Leyte Segment, 2018, ABS-CBN
Relevant Achievements
- Certificate of Achievement, Certified Hospitality Professional, Institute of Tourism and Hospitality Professionals, 11/01/24
- Certificate of Achievement, ASEAN Homestay Pilipinas Train-the-Trainers Course, Department Of Tourism Philippines, 05/28/24
- Certificate of Achievement, Safe Management Course, Thames International Business School, 02/15/21
- Resource Person/Guest Speaker, Seminar on Hospitality Industry Systems, Visayas State University, Baybay City, 11/16/19
- Resource Person/Guest Speaker, Industry Consultation Forum, ACLC College, 03/01/18
- Resource Person/Guest Speaker, 1st Visayas Junior Tourism and Hospitality Congress, University of San Carlos, Cebu City, 09/24/16
- Resource Person/Guest Speaker, Hospitality Guest Service Excellence, Cebu Technological University, 03/12/14
- Resource Person/Guest Speaker, Why It’s More Fun in Eastern Visayas, Union of Filipino Tourism Educator-R08, 03/01/13
- Certificate of Appreciation, ASEAN Summit - UNWTO International Conference, The Oriental Legazpi, Philippines, 05/13/14
Personal Information
- Age: 47
- Passport Number: P0998178B
- Passport Expiry Date: 03/10/29
- Title: General Manager, CHP
- Date of Birth: 08/21/78
- Nationality: Filipino
- Marital Status: Married
Timeline
General Manager
THE TROPICS AT MACARTHUR PARK RESORT
05.2024 - Current
General Manager
THE ORIENTAL HOTELS & RESORTS
10.2016 - 05.2024
General Manager
BE GRAND RESORT - Panglao Bohol Branch
09.2014 - 10.2016
General Manager
THE ORIENTAL HOTELS & RESORTS
11.2013 - 09.2014
General Manager
THE ORIENTAL HOTELS & RESORTS
11.2011 - 11.2013
Front Office & Guest Services Manager
BELLAROCCA ISLAND RESORT & SPA
03.2010 - 11.2011
F&B Outlet Manager
HILTON MALDIVES – IRUFUSHI Resort & Spa
01.2007 - 01.2009
Operations Manager
AFTER HOURS TAPAS LOUNGE
01.2005 - 01.2007
Cost Controller
CROWN REGENCY HOTEL & SUITES
06.2004 - 01.2005
General Cashier - Cost Controller to F&B Manager
DAYS HOTEL PHILIPPINES
06.2001 - 06.2004
Front Desk Receptionist to Duty Manager
DAYS HOTEL CEBU BRANCH
01.1999 - 06.2001
College Graduate - Hotel & Restaurant Management
Cebu Technological University