Microsoft Teams
Aniley Paclibar
Customer Service Representative
Iloilo City
Summary
Dynamic Health Care Assistant with a proven track record at Sagility Philippines, excelling in effective communication and meticulous documentation. Recognized for enhancing patient care through empathetic advocacy and collaboration. Skilled in multitasking and prioritizing tasks, ensuring seamless interactions between patients and healthcare providers while maintaining high standards of service.
Overview
6
6
years of professional experience
1
1
Language
Work History
Health Care Assistant
Sagility Philippines
10.2023 - 07.2025
- Contributed to team meetings with insights on patient care plans, ensuring unified approach to health management.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Ensured reliable communication between patients and healthcare providers by serving as an empathetic listener and effective advocate when necessary.
Customer Service Representative
Nearsol Iloilo
11.2022 - 08.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Call Center Representative
Shopee
01.2020 - 10.2022
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Bachelor of Science - Business Administration And Management
Phinma University of Iloilo
Iloilo City, Province Of Iloilo, Philippines 04.2001 -
Skills
Effective communication
Software
Microsoft Outlook
Microsoft PowerPoint
Timeline
Health Care Assistant
Sagility Philippines
10.2023 - 07.2025
Customer Service Representative
Nearsol Iloilo
11.2022 - 08.2023
Call Center Representative
Shopee
01.2020 - 10.2022
Bachelor of Science - Business Administration And Management
Phinma University of Iloilo
04.2001 -
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