ANGIELYN M. DE GALA
Batangas, Lemery
Summary
To secure a challenging role in a professional environment, utilizing my educational background, strong work ethic, and willingness to take on new responsibilities along with my passion for continuous learning, to make a positive impact and contribute to the overall goals of the organization.
Overview
9
9
years of professional experience
Work History
ADMIN/HR ASSISTANT
IMAR ISTANBUL CONTRACTING AND TRADING
DOHA, QATAR
03.2022 - 06.2023
- Well maintain all important documents and drawing for Safekeeping including subcontractor and company records
- Preparation of weekly and monthly report to update the construction team regarding the schedule in daily activity and Progress of the construction team
- Always check the system records if there is incoming or pending documents and updating of records are necessary
- Control of the incoming and outgoing correspondence, transmittals through MS Outlook System/Computer
- Supervising and ensuring proper receipt, recording, distribution, file, and archive of electronic and hard copy documents
- Preparation and managing correspondence, reports, and documents such as Offer Letter, Contract, Sick Leave, Duty Resumption, Annual Leave etc.
SECRETARY TO THE REGIONAL DIRECTOR/HR ASSISTANT
LULU GROUP INTERNATIONAL
DOHA, QATAR
08.2021 - 03.2022
- Maintained strict confidentiality of digital and physical records
- Answering calls, taking messages and handling correspondence
- Maintaining diaries and arranging appointments
- Organizing and servicing meetings (producing agendas and taking minutes)
- Compiled personnel data and generated reports for senior HR staff
- Created complete records for new hires
- Handled inquiries about HR policies, regulations, and procedures
- Maintained and updated personnel records covering performance evaluations, salaries, and training.
CUSTOMER SERVICE EXECUTIVE (AIR FREIGHT)
DSV AIR AND SEA INC.
PARANAQUE, PHILIPPINES
07.2017 - 07.2021
- Call forward coordination and service decision that meets the customer requirements and maximizes profit for DSV
- Attend to all customers' enquiries via the telephone, fax, or email, and to respond timely and accurately to their queries
- Liaise with customer on local transport arrangements, warehouse staff for self-delivery shipment and trucker for pick-up arrangement when required
- Follow-up on orders taken and advice/update customers on their shipment status and details immediately upon receiving shipment details
- Knowledge how operate and use SAP System.
CUSTOMER SERVICE - RECEPTIONIST
NIPPON EXPRESS INC.
TAGUIG CITY, PHILIPPINES
04.2016 - 07.2017
- Helping customers and always look forward to the opportunity to make our customers feel special and valued
- My excellent communication skills and attentiveness, alongside my positive attitude, bring a good atmosphere into the workplace.
CUSTOMER SERVICE - OFFICER IN CHARGE
OCAMPOS FINE JEWELRY
ROBINSON GALLERIA PHILIPPINES, PHILIPPINES
08.2014 - 03.2016
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies.
Education
CERTIFICATION OF PROFESSIONAL ACHIEVEMENTS IN ACCOUNTING AND FINANCE -
ICON TRAINING CENTRE -DOHA QATAR
06.2022
TOURISM & HOSPITALITY MANAGEMENT -
PHILIPPINE WOMEN'S UNIVERSITY
CALAMBA, LAGUNA01.2014
Skills
- Extensive knowledge of the hospitality industry
- Excellent Communication and Interpersonal Skills
- Able to handle emergencies effectively
- Ability to take and follow instructions
- Work effectively as part of a team and individually as well with minimal supervision
- Time management
- Perform well under pressure
- Excellent physical stamina and dexterity
- With high sense of responsibility
- Able to work in a diverse environment and Cultures
- Fast Learner
- Independent and proactive working attitude
Languages
English
Bilingual or Proficient (C2)
Additional Information
Interest
Discovering the best ways to learn
Yoga and mindfulness practice
Timeline
ADMIN/HR ASSISTANT
IMAR ISTANBUL CONTRACTING AND TRADING
03.2022 - 06.2023
SECRETARY TO THE REGIONAL DIRECTOR/HR ASSISTANT
LULU GROUP INTERNATIONAL
08.2021 - 03.2022
CUSTOMER SERVICE EXECUTIVE (AIR FREIGHT)
DSV AIR AND SEA INC.
07.2017 - 07.2021
CUSTOMER SERVICE - RECEPTIONIST
NIPPON EXPRESS INC.
04.2016 - 07.2017
CUSTOMER SERVICE - OFFICER IN CHARGE
OCAMPOS FINE JEWELRY
08.2014 - 03.2016
CERTIFICATION OF PROFESSIONAL ACHIEVEMENTS IN ACCOUNTING AND FINANCE -
ICON TRAINING CENTRE -DOHA QATAR
TOURISM & HOSPITALITY MANAGEMENT -
PHILIPPINE WOMEN'S UNIVERSITY