ANGENICA VILLANUEVA
Bacoor
Summary
Well-trained Assistant Restaurant Manager promoting 6 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
ASSISTANT RESTAURANT MANAGER
Chowking
11.2017 - 03.2024
- Worked as a Sales and Marketing Manager/Service Quality Manger/Product Quality Manager
- Conduct Hiring of employees and interviews
- In charged in different marketing events of Chowking Bacoor Blvd
- In charge in handling people, trainings to ensure customer satisfaction
- Committed in bringing success in all aspects of the operations
- In charged in ensuring Gold Quality of Food Product
- Ensure Food Safety on Served Products
- Conducts Stocks Inventory and Encoding.
STORE MARKETING ASSISTANT / CREW
Jollibee Food Corporation
01.2013 - 06.2017
- To serve the company in full professionalism in any event
- To provide excellent leadership in preparing cooked foods, dishes and beverage services
- Maintain discipline, policies and procedures especially children at all times
- Maintain clear and open communications between all staff members and those clients for overall event success
- To complete all other assigned duties including computer works
- To follow Cleanliness, health and safety practices at all times.
Education
Bachelor of Science - Hotel And Restaurant Management
Cavite State University
Imus, Province Of Cavite, Philippines05.2017
High School Diploma -
Marella Christianne Institute
Bacoor, Province Of Cavite, Philippines03.2011
Skills
- Inventory Control
- Food and Beverage Knowledge
- Interpersonal and Written Communication
- Restaurant Operations
- Guest Relations
- Training and Mentoring
- Food Safety Compliance
- Customer Assistance
- Sales and Marketing
- Event Coordination
- Managing Reservations and Large Parties
Certification
- 03/2017, Diploma in Bachelor of Science in Hotel & Restaurant Management, Cavite State University, Imus, Cavite, Philippines
- 04/24/2017, TESDA NATIONAL CERTIFICATE –II for FRONT OFFICE SERVICES, 171306-02060706, Guiling A. Mamondiong (Director General)
- 11/21/2016, TESDA NATIONAL CERTIFICATE –II for FOOD & BEVERGE SERVICES, 131314-022556911, Irene M. Isaac (Director General)
- 10/11/2015, TESDA NATIONAL CERTIFICATE –II for HOUSEKEEPING, 141314-02011827, Sec. Emmanuel Joel J. Villanueva (Director General)
- February - March 2017, On the Job training for FRONT OFFICE SEVICES at HOTEL SOGO, Bo. Talaba, Bacoor City, Mr. J. M. Guda (Hotel Manager)
- October - 19November2016, On the Job training for FOOD & BEVERAGE SERVICES at NICHOLS AIRPORT HOTEL, Baclaran, Paranaque City, Metro Manila, Ma. Carmencita DC. Alumpre (Admin. Officer)
- June - August2015, On the Job training for HOUSEKEEPING at NICHOLS AIRPORT HOTEL, Baclaran, Paranaque City, Metro Manila, Ma. Carmencita DC. Alumpre (Admin. Officer)
Timeline
ASSISTANT RESTAURANT MANAGER
Chowking
11.2017 - 03.2024
STORE MARKETING ASSISTANT / CREW
Jollibee Food Corporation
01.2013 - 06.2017
Bachelor of Science - Hotel And Restaurant Management
Cavite State University
High School Diploma -
Marella Christianne Institute