Angelyn Valencia

• Resolved service issues promptly to enhance customer satisfaction.
• Managed inbound customer service calls, resolving queries and complaints to maintain high satisfaction levels.
• Processed product orders and service upgrades to ensure timely delivery for customers.
• Processed and issued product orders and service upgrades for customers.

• Identified customer needs through effective questioning and recommended appropriate products.
• Engaged with customers to understand their needs to identify upselling opportunities.
• Resolved customer queries and complaints promptly, ensuring high satisfaction levels.
• Cultivated strong customer relationships, driving repeat business and loyalty.
• Delivered friendly service, contributing to outstanding customer satisfaction.

• Assisted customers with product-related questions, feedback and complaints.
• Addressed customer service enquires quickly and accurately.
• Built rapport with customers through courteous and professional communications.
• Processed and issued product orders and service upgrades for customers.

• Processed cash, cheque, and card payments efficiently to finalise customer transactions.
• Managed cash, credit card, and voucher payments, ensuring accurate financial records and customer satisfaction.
• Welcomed patrons at entrance and bid farewell at exit, enhancing overall customer experience.

• Took food orders from guests, proactively promoting deals and meal add-ons for upselling purposes.
• Greeted customers with a warm and friendly welcome when entering the establishment.
• Helped kitchen staff prepare food during busy service periods, including preparing ingredients and plating meals.

Packed purchased goods for customer orders, ensuring accuracy and completeness.