Summary
Work History
Education
Skills
Timeline
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Angel Rose Tarona

Angel Rose Tarona

Cebu City, Cebu

Summary

Dynamic Customer Service and Technical Support Representative with a proven track record at Regent Business Process. Expert in technical troubleshooting and delivering exceptional customer experiences. Adept at resolving complex issues with empathy and precision, enhancing customer satisfaction and loyalty. Committed to continuous improvement and effective communication in fast-paced environments.

Work History

Customer Service/Technical Support Representative

Regent Business Process
11.2021 - Current
  • Assisting customers with a wide range of services including internet, email, mobile, and phone support.
  • Providing technical troubleshooting for connectivity issues, account access, email setup, and mobile device configurations.
  • Handling billing inquiries, payment arrangements, and account updates with accuracy and professionalism.
  • Guiding customers through step-by-step solutions to resolve technical concerns, ensuring minimal downtime.
  • Delivering excellent customer service by actively listening, empathizing, and offering clear solutions tailored to each customer’s needs.
  • Documenting customer interactions, issues, and resolutions in company systems to support service improvements.
  • Collaborating with internal teams to escalate complex technical problems and ensure timely resolution.

Customer Care Representative

Contact Point 360
02.2021 - 11.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.

Market Researcher

Dynata Global SSI
07.2020 - 11.2020
  • Conducted structured interviews with customers to gather opinions and insights related to the recent U.S. election.
  • Collected qualitative and quantitative data through phone surveys, ensuring accuracy and neutrality.
  • Engaged respondents in a professional manner to encourage open and honest feedback.

Receptionist

La Vie in the Sky
06.2019 - 11.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Brand Ambassador

Philips Lighting
08.2016 - 08.2016
  • Promoted Philips’ latest LED innovations to customers in retail and event settings, with a focus on the “2-in-1 LED bulb” (dual-function bulb combining warm and cool lighting options).
  • Delivered engaging product demonstrations to showcase features, benefits, and energy-saving advantages.
  • Educated customers on proper usage, durability, and cost-effectiveness of Philips LED products, driving awareness and adoption.
  • Assisted customers in selecting the right lighting solutions based on their preferences and home needs.
  • Increased product visibility through positive brand representation and excellent customer service.
  • Collected customer feedback and relayed insights to the sales and marketing team to improve product positioning.

Brand Ambassador

Nescafe
12.2015 - 12.2015
  • Represented Nescafé by promoting new coffee product lines in retail and event locations.
  • Engaged customers by offering free taste samples to encourage product trial and brand awareness.
  • Explained product features, flavors, and benefits to help customers choose the right Nescafé option.
  • Delivered excellent customer service while creating a welcoming and engaging brand experience.
  • Collected customer feedback and provided insights to the sales/marketing team to support product improvements and promotions.
  • Boosted product visibility and sales through direct consumer interaction and effective brand storytelling.

Education

Associate of Science - Hotel And Restaurant Management

University of The Visayas
Dionisio Jakosalem St, Cebu City, 6000 Cebu
01-2017

Bachelor of Science - Hotel And Restaurant Management

Cebu Eastern College
Leon Kilat St, Cebu City, 6000 Cebu
01-2016

High School Diploma -

Alternative Learning School
Guadalupe Cebu City
01-2015

No Degree - Elementary

Kalunasan Elementary School
Kalunasan, Cebu CIty
01-2010

Skills

  • Technical troubleshooting
  • Technical support
  • Product troubleshooting
  • Remote support
  • Pageantry

Timeline

Customer Service/Technical Support Representative

Regent Business Process
11.2021 - Current

Customer Care Representative

Contact Point 360
02.2021 - 11.2021

Market Researcher

Dynata Global SSI
07.2020 - 11.2020

Receptionist

La Vie in the Sky
06.2019 - 11.2020

Brand Ambassador

Philips Lighting
08.2016 - 08.2016

Brand Ambassador

Nescafe
12.2015 - 12.2015

Associate of Science - Hotel And Restaurant Management

University of The Visayas

Bachelor of Science - Hotel And Restaurant Management

Cebu Eastern College

High School Diploma -

Alternative Learning School

No Degree - Elementary

Kalunasan Elementary School

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Angel Rose Tarona