ANGELO L. YABUT JR

• Processed payments and applied to customer balances.
• Achieved performance goals on consistent basis.
• Persistently reached out to customers with extremely past due accounts to recover lost revenue.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Negotiated to collect balance in full.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Counseled debtors on payment options and arranged installment agreements.
• Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
• Default Mortgage Underwriter is responsible for reviewing, analyzing and processing borrower requests for all loss mitigation strategies including loan modifications, short sales, and deed-in-lieu of foreclosure. Helping customers to cure delinquent accounts.

• To locate and notify customers of delinquent accounts by mail, telephone to solicit payment
• Verify all Current Contact Information on the Defendant, including Residential, Employment, and Assets
• Ordering and Reviewing Credit Reports.

* Provide comprehensive and quality customer care at all times for AUS/NZ customers.
* Communicate effectively and efficiently with internal and external customers.
* Ensuring customer satisfaction in all transactions.
* Ensuring validity and confidentiality of client/customer information.
* Strictly follow procedures and requirements outlined in addressing customer issues/requests.

• Served the function as a Transportation Service Agent for the following 5-Star Hotels within the Financial District of Makati City, Phils
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.