Angelo Jr Navarro

Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.

• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Handled customer service inquiries in person, via telephone and through email.
• Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
• Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
• Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
• Verified insurance eligibility and coverage for patients.
• Built and maintained positive working relationships with patients and staff.
• Followed document protocols to safeguard confidentiality of patient records.
• Streamlined prior authorization processes by implementing efficient tracking systems.
• Responded to inquiries from healthcare providers regarding prior authorization requests.
• Coordinated with pharmacy staff to ensure timely dispensing of medications following authorization approval.
• Researched denied claims and contacted insurance companies to resolve these issues.
• Tracked referral submission during facilitation of prior authorization issuance.
• Analyzed medical records and other documents to determine approval of requests for authorization.

• Maintained a professional online presence for executives by managing social media accounts and email correspondence.
• Supported executives in decision-making processes with thorough research and data analysis.
• Reduced expenses through careful budgeting and expense tracking for executive office operations.
• Optimized time management for executives by handling travel arrangements and itineraries.
• Streamlined executive schedules by efficiently managing appointments and prioritizing tasks.
• Managed sensitive information and maintained confidentiality by implementing secure filing systems.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Answered high volume of phone calls and email inquiries.
• Screened calls and emails and responded accordingly to support executive correspondence.

• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Monitored sales trends to adjust sales strategies and meet changing customer demands.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Developed feedback system for customers to share their service experience, leading to actionable improvements.