Angelo P. Pestaño
Technical Support Engineer
Quezon City
Summary
Technical Support Professional experienced in resolving technical issues and enhancing user satisfaction. Delivered improved system functionality through effective troubleshooting and problem-solving skills. Focused on collaboration and adaptability to meet evolving business needs.
Overview
5
5
Certificates
15
15
years of professional experience
Work History
Technical Support Engineer I
Avid Technology
09.2022 - Current
- Delivered technical support to global customers, troubleshooting media distribution issues with Avid technology products.
- Assisted customers by addressing inquiries and offering support throughout their experience. across all video market segments, from creative enthusiasts to professional broadcasts.
- Managed and resolved support cases through web-based submissions and phone calls.
Technical Support Engineer
Digital Media Incorporated.
08.2013 - 06.2021
- Provides extensive technical support for Avid's Video, Broadcast, and Asset Management product range for Media Enterprise, Post, and Professional customers.
- Analyze and troubleshoot errors in the middle of Post-production and News On-Air situations via Onsite support, phone, chat messages, email, or remote.
- Managed database for digital media, ensuring accurate migration and accessibility.
- Paid site visits to broadcast and post-production centers for extensive troubleshooting to rule out other possible causes of the problem raised by the clients where remote access is limited to accomplish.
- Maintained and upgraded equipment and implemented new systems to enhance operational capabilities.
- Plan and manage the technical delivery of site upgrades/new projects.
- Provides Instruction for server and workstation setup to fully maximize the usage of resources in media asset management.
- Facilitated hardware part replacements to ensure timely customer service.
- Resolved complex hardware, software, and network issues through remote troubleshooting and root-cause analysis.
Media Administrator
ABS-CBN Corporation
03.2012 - 07.2013
- Provides client support and technical issue resolution via in-house support for Video & Audio Editing in both hardware & software.
- Gained understanding of operating system and application operations to improve program workflows.
- Identified and resolved operational issues in client computer systems.
- Created new accounts using company-provided software tools.
- Analyzed client reports to provide effective resolutions for their issues.
Education
Bachelor of Science - Electronics & Communication Engineering (BSECE)
St. John Technological College of the Philippines (SJTCP)
Philippines01-2012
Skills
Technical support
Broadcast systems expertise
In-depth media technology
Media asset management
Broadcast systems testing
Electronic equipment maintenance
24/7 support operations
Rapid adaptability
Team collaboration
Self-learning ability
Effective communication
Certification
ACSR Media Composer Avid Editing System Support – focuses on Macintosh OS X and Windows operating systems and the integration and support of Media Composer and Symphony products. Mac and PC hardware components and configurations are presented as well as troubleshooting concepts, models, and tools. (Certified 2015)
Disclaimer
I hereby certify that the information written above is true and correct to the best of my knowledge. ANGELO P. PESTAÑO Applicant
Timeline
Technical Support Engineer I
Avid Technology
09.2022 - Current
Technical Support Engineer
Digital Media Incorporated.
08.2013 - 06.2021
Media Administrator
ABS-CBN Corporation
03.2012 - 07.2013
Bachelor of Science - Electronics & Communication Engineering (BSECE)
St. John Technological College of the Philippines (SJTCP)