Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
ANGELO M. ARROYO

ANGELO M. ARROYO

Virtual Assistant
Las Piñas City

Summary

Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

10
10
years of professional experience
8
8
Certifications

Work History

Virtual Assistant

Densley Film and Photo
04.2025 - Current
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.

Sales Development Representative

FullCircle-Care
06.2024 - 04.2025
  • Managed client communications and inquiries about product availability and Negotiated contracts and closed sales
  • Managed time efficiently between outbound calls, lead generation activities, and follow-up tasks to maximize productivity.

Collections Specialist

Homeaglow
02.2023 - 03.2024
  • Handle Debt recovery and negotiation with debtors.
  • Handle escalation of cases as needed, involving supervisors and legal teams.
  • Demonstrated empathy and professionalism in customer interactions

Sales Representative

Holiday Coro
04.2022 - 11.2022
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Organized sales paperwork, presented proposals and finalized contracts.

Ecommerce Site/Virtual Assistant

Rustic Rolling Doors
06.2020 - 02.2022
  • Completed business correspondence, transcription and data entry.
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
  • Maintained supervisor's calendar and set up reminders for meetings and appointments.
  • Researched topics and events to support supervisor's work agenda and projects.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Managed CRM input, exports and clean up.

Technical Analyst

AIG, American International Group, AIG Operations Center
04.2019 - 04.2020
  • Authored technical requirement documentation to suit business goals and technological limits.
  • Designed and maintained consistent data collection protocols and standards across numerous databases and projects.
  • Cultivated professional working relationships with internal personnel, vendors and suppliers.
  • Diagnosed software issues and applied troubleshooting techniques to resolve problems.

Learning Coordinator

American International Group, AIG
02.2018 - 04.2019
  • Worked closely with instructors to prepare online materials, content and tools to facilitate training globally.
  • Reached out to vendors to evaluate available curriculums and associated materials.
  • Provided subject matter expertise on all courses, materials and lesson plans.
  • Planned and monitored implementation of technology-based learning programs.
  • Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
  • Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
  • Designed course materials and supported implementation.
  • Negotiated contracts and delivery plans with vendors.
  • Created curricula, research topics and conceptualized course format, subject matter and presentation.
  • Contributed to development of comprehensive employee training courses.

Customer Service Representative

AIG, American International Group, AIG Operations Center
04.2015 - 04.2018
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Recorded account information to open new customer accounts.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

International Advance Diploma - Information Technology and Communication Specialized: Database Engineering

ADITC Informatics Institute

Skills

    Communication Skills

    Customer service

    Problem-solving

    Meeting scheduling

    Team collaboration

    Lead generation

    Adaptability

    Order processing

    Sales strategies

    Meeting deadlines

    Course creation

    Cross-functional coordination

    IT troubleshooting

    Written communication

    Task prioritization

Certification

2010-01 PGS Call Center Training

Timeline

Virtual Assistant

Densley Film and Photo
04.2025 - Current

Sales Development Representative

FullCircle-Care
06.2024 - 04.2025

Collections Specialist

Homeaglow
02.2023 - 03.2024

Sales Representative

Holiday Coro
04.2022 - 11.2022

Ecommerce Site/Virtual Assistant

Rustic Rolling Doors
06.2020 - 02.2022

Technical Analyst

AIG, American International Group, AIG Operations Center
04.2019 - 04.2020

Learning Coordinator

American International Group, AIG
02.2018 - 04.2019

Customer Service Representative

AIG, American International Group, AIG Operations Center
04.2015 - 04.2018

International Advance Diploma - Information Technology and Communication Specialized: Database Engineering

ADITC Informatics Institute

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ANGELO M. ARROYOVirtual Assistant