Angelo Manangan
Global Learning And Development Manager
Meycauayan, Province Of Bulacan
Summary
Accomplished Training Manager with a proven track record. Deep understanding of selecting trainers, curriculum, and course plans to meet global training objectives. Expertise in leading diverse courses and providing comprehensive instruction. 14 years of progressive training experience. Ready to embrace new challenges and make a significant impact in the field.
Overview
17
17
years of professional experience
Work History
Training Manager
TTEC
05.2023 - Current
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
Training Manager
Valor Global Philippines
11.2021 - Current
- Oversee all healthcare campaigns across U.S. and Philippine markets, strategically assessing business needs to develop and implement effective training programs.
- Drive workforce performance by designing and facilitating diverse training initiatives that enhance skills and operational efficiency.
- Spearheaded a complete overhaul of training processes and curriculum, leading to significant improvements in key performance indicators (KPIs) for both clients and internal teams.
Training Supervisor
Conifer Global Business Center
07.2020 - 11.2021
- Demonstrated strong leadership and extensive training expertise by driving initiatives that elevated team members' skills and supported their career growth.
- Earned promotion to Training Supervisor within four months, recognized for effectively leading the team through multiple training and project improvements.
Training Specialist | Master Trainer
VXI Global Solutions B.V.
05.2018 - 05.2020
- Successfully launched eight client campaigns and training initiatives across Residential, Business, and Bulk lines of business, showcasing adaptability and operational efficiency.
- Led end-to-end training facilitation and supervision for client operations in both the Philippines and the United States, ensuring seamless implementation and workforce readiness.
Training Supervisor | Master Trainer
Transcom Worldwide Inc
05.2008 - 09.2017
- Designed and led high-impact training initiatives and strategic programs aimed at optimizing employee performance and campaign success, achieving a 90% effectiveness rate.
- Became the first Training Specialist to earn Master Trainer Certification from the client’s U.S.-based trainers, successfully completing an intensive certification program in Richmond, Virginia USA.
- Recognized for expertise in instructional leadership, ensuring seamless knowledge transfer and skill development across diverse teams in both the U.S. and the Philippines.
Education
Bachelor of Arts - Broadcast Communication
Polytechnic University of The Philippines
Santa Mesa, Metro Manila, Philippines 04.2001 -
Skills
Employee training
Effective training delivery
Customer engagement
Content creation
Needs assessment
Experienced with Microsoft Office applications
Knowledge asset management
Onboarding and certification training
Employee training and guidance
Accomplishments
- Training Representative, 01/01/15 - Present, Represented the Company and Training Department in numerous Business Summits and Town Halls in the Philippines and USA.
- USA Milestones, 05/01/18 - 12/01/20, One of the Master Trainers who launched and facilitated new lines of business in Tucson, AZ and Los Angeles, CA.
- Creating the Change, 05/01/15 - Present, Created, facilitated, and supervised multiple training initiatives and requests aimed at improving multiple key performance metrics for Training and Operations.
- Master Trainer Certification, 05/01/14 - 09/01/14, Was trained and certified in Richmond, Virginia USA to be the Master Trainer to support all Manila Sites.
Timeline
Training Manager
TTEC
05.2023 - Current
Training Manager
Valor Global Philippines
11.2021 - Current
Training Supervisor
Conifer Global Business Center
07.2020 - 11.2021
Training Specialist | Master Trainer
VXI Global Solutions B.V.
05.2018 - 05.2020
Training Supervisor | Master Trainer
Transcom Worldwide Inc
05.2008 - 09.2017
Bachelor of Arts - Broadcast Communication
Polytechnic University of The Philippines
04.2001 -