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Energetic with 6 years' experience in Technical Support and 2 years Customer expert providing a high-level by addressing customers need, Dedicated and focused that excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate. Ready to help team achieve company goals. Adept at handling multiple tasks efficiently and accurately, exhibiting professionalism and maintaining confidentiality at all times.

Seeking job opportunities in customer service and business administration to utilize academic knowledge, technical skills and work experience in customer service for over than 2 years to contribute to efficient, systematic and integrity-based management in an organization.

Dynamic Customer Service Subject Matter Expert at Susini Enterprises Inc, adept at enhancing client satisfaction through effective problem-solving and relationship building. Championed training programs that boosted first-contact resolution rates and mentored teams to exceed performance metrics. Proficient in CRM systems, with a strong emphasis on empathy and active listening to address customer needs.

Customer-focused professional currently working within Partnership Operations at Aviva. Experienced in handling a wide range of customer queries, including more complex situations, with a calm and professional approach. Strong communication and problem-solving skills, with the ability to understand customer needs and deliver clear, fair outcomes. I naturally pay attention to detail and often pick up on recurring issues or areas that could be improved. I'm now looking to continue developing within Aviva and take on new challenges where I can build on my experience and contribute more broadly.

ANGELO LARGADO

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Bachelor of Science - Hotel and Restaurant Management

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