ANGELO LAPIRA
Guagua
Summary
Dynamic Executive Assistant with a proven track record at Iquor Philippines, excelling in call handling and client support. Adept at enhancing office efficiency through effective communication and leadership. Recognized for improving automation of operations, ensuring seamless workflow, and delivering exceptional service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
EXECUTIVE ASSISTANT
IQUOR PHILIPPINES
11.2025 - Current
- Coordinated staff correspondence, record tracking, and data communication, enhancing automation of office operations.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Organized and distributed incoming faxes, letters, and emails to streamline office communication.
- Managed incoming calls, ensuring efficient routing to appropriate departments or personnel.
BARISTA
RUSTANS COFFEE - STARBUCKS COMPANY
11.2024 - 04.2025
- Provided attentive customer service while efficiently taking orders and addressing inquiries.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared high-quality beverages according to company recipes and standards.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Operated espresso machines and other equipment with precision and care.
- Maintained cleanliness and organization of the coffee station and seating areas.
- Coordinated with team members to streamline workflow during peak hours.
- Initiated friendly conversations with customers to enrich their experience.
FRONT DESK ASSOCIATES
FUSION FLY TRAVEL AND TOURS
01.2022 - 10.2024
- Greeted and assisted clients with travel inquiries and bookings, ensuring positive customer interactions.
- Managed reservations using company-specific booking systems efficiently.
- Provided accurate travel information and recommendations to clients.
- Handled customer complaints professionally, resolving issues to maintain client satisfaction.
- Collaborated with team members to improve customer service experience, fostering a supportive work environment.
- Processed payments and ensured secure transaction handling daily.
- Coordinated with vendors to confirm travel arrangements for clients effectively.
- I have a proven track record of delivering high-quality care while maintaining patient safety and satisfaction
Education
Bachelors of Science - Hotel & Restaurant Management
Our Lady of Fatima University
PampangaSkills
- Executive support
- Administrative support
- Scheduling management
- Meeting coordination
- Appointment setting
- Customer relationship management
- Quality control
- Guest relations
- Hospitality management
- Leadership
- Teamwork
- Adaptability
- Effective communication
Training
- Food Cost Control Management seminar, 04/01/19
- College of Hospitality & Institutional Management, 10/01/18
- Filipino Brand of Service of Excellence, 05/01/19
- Hotel & Office Overview Seminar, 06/01/19
- Hospitality Etiquettes, 02/01/20
- PYXIDIA Awarding for Graduates, 03/01/20
- BARISTA Training @ INFUSION, 01/01/24 - 03/31/24
Timeline
EXECUTIVE ASSISTANT
IQUOR PHILIPPINES
11.2025 - Current
BARISTA
RUSTANS COFFEE - STARBUCKS COMPANY
11.2024 - 04.2025
FRONT DESK ASSOCIATES
FUSION FLY TRAVEL AND TOURS
01.2022 - 10.2024
Bachelors of Science - Hotel & Restaurant Management
Our Lady of Fatima University