Summary
Overview
Work History
Education
Skills
Timeline
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Angelo Gastador

Angelo Gastador

Cebu, Minglanilla

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Concentrix
Cebu City, Lahug
10.2022 - 12.2023
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Mentored junior team members and managed employee relationships.
  • Asked probing questions to determine service needs and accurately input information into systems.

Education

High School Diploma -

St. Cecilia's College
Minglanilla, Cebu
04-2021

Skills

  • Data Collection
  • Call Management
  • Account Updating
  • Product Knowledge

Timeline

Customer Service Representative

Concentrix
10.2022 - 12.2023

High School Diploma -

St. Cecilia's College
Angelo Gastador