Angelo Artugue
Closing Specialist IV
Valenzuela City
Summary
To obtain a responsible and a challenging position in an organization that will utilize my skills and capabilities, and will provide better opportunity for my personal growth while contributing to the expansion of the organization.
Overview
17
17
years of professional experience
Work History
Closing Specialist IV
JPMORGAN CHASE BANK & Co.
Taguig City
03.2018 - Current
- Closes and secure title documents on Conventional Refi and Purchase, CEMA, NY, New Construction, TX 50a6,FHA/VA, Coverage, Hotline and manages and prioritizes individual pipelines.
- Works with vendors to cure all pre and post signing related issues or concerns
- Communicates on the title company, settlement agent or closing attorney to verify that title clearance are clear to close.
- Retrieves disbursement delay monetary shortages from settlement agents
- Communicates with partners and settlement agents via phone
- Analyzes and notate documentation that is outstanding
- Verifies receipt of all title and pre closing documents to ensure that they are correct and have been executed properly, and reviews all outstanding title and closing conditions regarding required documentation.
- Request and upload critical document packages from title and settlement agents and complete specific state required documents as authorized signer.
- From March 2015 – Present
Merchant Dispute (Fraud, Claims and Disputes, Card Services)
JPMORGAN CHASE BANK NA
Taguig City
03.2015 - 03.2018
- Review and handle inbound calls, email or disputes submitted via the website to verify the completion of requirements before processing disputes of chargeback.
- Determine whether the customer is eligible for the compensation following the guidelines and bank regulation.
- Monitors dispute response, thoroughly validates correctness of dispute response/ representment from acquiring banks, determines disposition and coordinates case feedback and resolution to pertinent units.
- You should be able to recognize and handle fraud claims (return).
- Actively initiates, contributes and supervises improvement processes within the team.
- From March 2015 – Present
Customer Service Representative/Cyber Risk /Order Support Representative
VXI Global Solution Inc. Philippines
Quezon City
02.2011 - 11.2014
- Maintain up-to-date knowledge about the telecommunication products and services.
- Respond to customer queries about services, equipment, promotions, roaming and billings.
- Enhance customer retention and satisfaction by providing outstanding and prompt customer services.
- Take customer calls and complete service orders and technical support.
- Understand customer needs and recommend appropriate products and rate plans.
- Develop innovative ways to sell products and services to customers.
- Handle customer requests for payments, tech issues, activations, upgrades and other services.
- Address and resolve customer concerns promptly.
- Handle large volume of customer calls efficiently.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Customer Service Representative/Technical Support Representative
SITEL Customer Service Philippines Inc.
05.2009 - 02.2011
- Responsible for answering customer's inquiries and question about their home appliances delivery confirmation. Provide customer assistance and special accommodation for any inconvenience or request by customer. Upsell additional product and services. Maintain excellent quality customer service satisfaction.
- Responsible for assisting customer and provide trouble shooting steps over the phone and or set appointment schedule for sending technician if unsuccessful resolving issue about their postage meter. Done other duties assigned.
Fraud Analyst Representative
ICT Marketing Services Inc.
11.2008 - 05.2009
- Responsible for assisting customer to file a claim for unauthorized or fraudulent transaction. Perform further investigation and review for any possible fraudulent transaction. Provide customer details and information to identify either transactions are valid or invalid transaction. Maintain excellent quality calls. Meet or exceed the minimum average handle time. Done other duties assigned.
Education
Bachelor of Science - Civil Engineering
the University of Manila
01.2000 - 2002.01
Call Center Training Program - undefined
INFORMATICS Computer Institute
03.2006 - 2006.04
Skills
- Strong verbal communications
- high volume workload skills
- Team membership
- Office administration
- Good interpersonal skills
- Good problem solving skills
- Strong verbal communications
References
Ralph Jay Munsayac, Assoc. Operations Supervisor, Mobile No. 09190940025 , JP Morgan Chase Bank NA
Disclaimer
I certify that the above information are true and correct. Angelo Gabriel Artugue
Timeline
Closing Specialist IV
JPMORGAN CHASE BANK & Co.
03.2018 - Current
Merchant Dispute (Fraud, Claims and Disputes, Card Services)
JPMORGAN CHASE BANK NA
03.2015 - 03.2018
Customer Service Representative/Cyber Risk /Order Support Representative
VXI Global Solution Inc. Philippines
02.2011 - 11.2014
Customer Service Representative/Technical Support Representative
SITEL Customer Service Philippines Inc.
05.2009 - 02.2011
Fraud Analyst Representative
ICT Marketing Services Inc.
11.2008 - 05.2009
Call Center Training Program - undefined
INFORMATICS Computer Institute
03.2006 - 2006.04
Bachelor of Science - Civil Engineering
the University of Manila
01.2000 - 2002.01
Similar Profiles
CHARLES P. CHUCK GARCIACHARLES P. CHUCK GARCIA
Senior Vice President / Southwest Middle Market Sales Manager at JPMorgan Chase Bank, JPMorgan ChaseSenior Vice President / Southwest Middle Market Sales Manager at JPMorgan Chase Bank, JPMorgan Chase
EMMYLOU PONCE DE LEON GOBENCIONGEMMYLOU PONCE DE LEON GOBENCIONG
Senior Fraud Investigator at JPMORGAN CHASE BANK & Co.Senior Fraud Investigator at JPMORGAN CHASE BANK & Co.
CLEMENCE OSEI-SAMPAHCLEMENCE OSEI-SAMPAH
Agility Lead at JPMorgan Chase Bank & Co.Agility Lead at JPMorgan Chase Bank & Co.
Edward Carlo CudalEdward Carlo Cudal
Resolution Desk Specialist at Coinbase PhilippinesResolution Desk Specialist at Coinbase Philippines
Arlyn Maricar AcobArlyn Maricar Acob
Healthcare Customer Service Representative at AloricaHealthcare Customer Service Representative at Alorica