Angelo Angeles
San Mateo, Province Of Rizal
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2025
2025
years of professional experience
15
15
years of post-secondary education
Work History
Technical Support Representative
Telstra
4 2016 - 5 2017
- Managed high levels of call flow and responded to technical support needs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Researched product and issue resolution tactics to address customer concerns.
Sales Development Representative /Technical Support Representative
Hewlett Packard ( HP Support )
07.2017 - 09.2019
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
- Directed customer leads to connections department for further assistance.
- Crafted persuasive sales pitches to communicate value of company products and services.
- Achieved and exceeded monthly and annual sales targets.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Achieved or exceeded company-defined sales quotas.
- Developed, maintained and utilized diverse client base.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Senior Sales Development Representative
Cyberbacker Inc
07.2021 - 05.2022
- Qualified leads by scheduling introductory discovery meetings and calls.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Trained and mentored sales personnel to apply best practices and techniques.
- Conducted market research to discover new leads, opportunities and messaging.
- Developed useful pricing models to maximize profit margins and generate leads.
- Developed and maintained relationships with key clients to increase sales and customer retention.
- Analyzed sales data to identify opportunities for improvement and created action plans to capitalize on those opportunities.
- Assessed customer needs and developed customized solutions to drive sales.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to event marketing, sales and brand promotion.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices, terms of sales and service agreements.
Unit Manager
AXA Philippines
06.2023 - Current
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Optimized staffing levels by monitoring unit needs and making data-driven adjustments to scheduling as necessary.
- Handled complaints from clients and immediately took steps for quick resolution and to prevent reoccurrence.
- Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality client care standards.
President/CEO
Huckleberry Virtual Assistant
04.2023 - 05.2024
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Supported project management team for optimal performance.
- Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
- Built a diverse workforce through targeted recruiting efforts focused on diversity, equity, and inclusion principles.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
CSR Level 2
Continuum Global
07.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
Education
Preparatory - Elementary - Elementary Education
Jose Rizal University
01.2001 - 01.2008
High School Diploma -
Don Bosco Technical College
01.2008 - 01.2012
Bachelor of Science - Restaurant And Culinary Management
Far Easter University
01.2012 - 01.2016
Skills
Point of sale operation
Sales Prospecting
Product and service sales
Decision-Making
Good Telephone Etiquette
Written Communication
Critical Thinking
Interpersonal Communication
Flexible and Adaptable
Operations Management
Websites
Timeline
CSR Level 2
Continuum Global
07.2024 - 08.2024
Unit Manager
AXA Philippines
06.2023 - Current
President/CEO
Huckleberry Virtual Assistant
04.2023 - 05.2024
Senior Sales Development Representative
Cyberbacker Inc
07.2021 - 05.2022
Sales Development Representative /Technical Support Representative
Hewlett Packard ( HP Support )
07.2017 - 09.2019
Bachelor of Science - Restaurant And Culinary Management
Far Easter University
01.2012 - 01.2016
High School Diploma -
Don Bosco Technical College
01.2008 - 01.2012
Preparatory - Elementary - Elementary Education
Jose Rizal University
01.2001 - 01.2008
Technical Support Representative
Telstra
4 2016 - 5 2017
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