Angelmie Tan
Parañaque City
Summary
With a proven track record of effective management and customer service skills, I bring to the table the ability to adeptly handle customers. My strong communication skills, both oral and written, ensure clarity and efficiency in all interactions. As a collaborative individual, I am a highly valued team player, yet my leadership abilities empower me to confidently lead projects to successful completion when the situation demands. I thrive in settings that call for a blend of individual activity and team collaboration, guaranteeing that every task is executed with meticulous attention to detail and the utmost professionalism.
Overview
13
13
years of professional experience
Work History
Customer Service Representative II
TTEC Customer Care Management Philippines, Inc.
02.2025 - 02.2026
- Delivered real-time customer support via chat and outbound calls, resolving order-related issues efficiently in a U.S based delivery service account
- Handled concerns including delays, cancellations, and incorrect or missing items with a customer-first approach
- Processed refunds, credits, and adjustments in line with company policies
- Coordinated with drivers and merchants to ensure timely and accurate order resolution
- Maintained accurate documentation and met key performance metrics (AHT, CSAT, QA)
- Escalated complex cases and contributed to continuous process improvements
Admin Assistant/Payroll Officer
SM Security and Services Inc.
09.2019 - 01.2021
- Managed payroll processing and government benefits administration for Security Personnel with high accuracy and confidentiality.
- Efficiently prepared and issued accurate billing statements to agency clients, ensuring timely revenue collection.
Customer Service Representative
Sutherland Global Services Philippines Inc.
09.2016 - 01.2017
- Part of eBay U.K escalations team
- Answer customers (seller and buyer) needs from return/refund processing, reports of scam/fraud activities.
Admin Assistant
Dilexio Realty and Management
06.2014 - 05.2016
- Managed Lamudi.com listings
- Handled property inquiries
- Boosted online visibility
- Enhanced customer engagement
Local Store Marketing Representative
McPhilip Food and Industries Inc.
10.2012 - 05.2014
- Optimized in-store customer relations conducts customer satisfaction survey from dine-in customers
- Optimized in-store marketing
- Conducted mid-month sales analyses
- Generated month-end sales reports
- Enhanced product placement & visibility
Education
Bachelor of Science - Computer Science
Arellano University - Jose Abad Santos Campus
Pasay City05-2016
Skills
Customer Service
Communication Skills
Microsoft Excel Proficiency
Payroll Management
Data entry and Management
Critical thinking
Active listening
Timeline
Customer Service Representative II
TTEC Customer Care Management Philippines, Inc.
02.2025 - 02.2026
Admin Assistant/Payroll Officer
SM Security and Services Inc.
09.2019 - 01.2021
Customer Service Representative
Sutherland Global Services Philippines Inc.
09.2016 - 01.2017
Admin Assistant
Dilexio Realty and Management
06.2014 - 05.2016
Local Store Marketing Representative
McPhilip Food and Industries Inc.
10.2012 - 05.2014
Bachelor of Science - Computer Science
Arellano University - Jose Abad Santos Campus