Summary
Overview
Work History
Education
Skills
Timeline
Generic
Angelmie Tan

Angelmie Tan

Parañaque City

Summary

With a proven track record of effective management and customer service skills, I bring to the table the ability to adeptly handle customers. My strong communication skills, both oral and written, ensure clarity and efficiency in all interactions. As a collaborative individual, I am a highly valued team player, yet my leadership abilities empower me to confidently lead projects to successful completion when the situation demands. I thrive in settings that call for a blend of individual activity and team collaboration, guaranteeing that every task is executed with meticulous attention to detail and the utmost professionalism.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

TTEC, At Home
02.2025 - Current
  • Handles customer's complaints and queries in a Food Delivery Account via Chat and Call.

General Manager

Busan Manok Chicken House, Manila City
07.2021 - 01.2024
  • Spearheaded comprehensive management operations, including team leadership, payroll administration, strategic scheduling, and efficient processing of permits.
  • Lead store operations and answers customer related needs.

Admin Assistant/Payroll Officer

SM Security and Services Inc., Taguig City
09.2019 - 01.2021
  • Managed payroll processing and government benefits administration for Security Personnel with high accuracy and confidentiality.
  • Efficiently prepared and issued accurate billing statements to agency clients, ensuring timely revenue collection.

Customer Service Representative

Sutherland Global Services Philippines Inc., Taguig City
09.2016 - 01.2017
  • Part of eBay U.K escalations team
  • Answer customers (seller and buyer) needs from return/refund processing, reports of scam/fraud activities.

Admin Assistant

Dilexio Realty and Management, Manila City
06.2014 - 05.2016
  • Managed Lamudi.com listings
  • Handled property inquiries
  • Boosted online visibility
  • Enhanced customer engagement

Local Store Marketing Representative

McPhilip Food and Industries Inc., Pasay City
10.2012 - 05.2014
  • Optimized in-store customer relations conducts customer satisfaction survey from dine-in customers
  • Optimized in-store marketing
  • Conducted mid-month sales analyses
  • Generated month-end sales reports
  • Enhanced product placement & visibility

Education

Bachelor of Science - Computer Science

Arellano University - Jose Abad Santos Campus
05.2016

Skills

  • Customer Service
  • Communication Skills
  • Microsoft Excel Proficiency
  • Payroll Management
  • Data entry
  • Critical thinking
  • Active listening

Timeline

Customer Service Representative

TTEC, At Home
02.2025 - Current

General Manager

Busan Manok Chicken House, Manila City
07.2021 - 01.2024

Admin Assistant/Payroll Officer

SM Security and Services Inc., Taguig City
09.2019 - 01.2021

Customer Service Representative

Sutherland Global Services Philippines Inc., Taguig City
09.2016 - 01.2017

Admin Assistant

Dilexio Realty and Management, Manila City
06.2014 - 05.2016

Local Store Marketing Representative

McPhilip Food and Industries Inc., Pasay City
10.2012 - 05.2014

Bachelor of Science - Computer Science

Arellano University - Jose Abad Santos Campus
Angelmie Tan