Angel Mae Dalman
4417 Esk Hampton Rd Toowoomba QLD 4352
Summary
Experienced with managing data entry tasks accurately and efficiently. Utilizes software tools to organize and maintain data integrity. Track record of supporting team operations through consistent and reliable performance.
Overview
11
11
years of professional experience
Work History
Data Entry Operator
Freight Process Outsourcing Solutions Inc
11.2021 - 04.2024
- Identified errors in data entry and related issues, reporting to supervisors for resolution
- Reviewed daily customer orders and input data into system
- Assessed documents for data errors and immediately made corrections to promote information accuracy
- Performed data updates on information in company system
- Organized billing and invoice data and generated revenue reports for controllers
- Corrected errors in data to prevent duplication across systems
- Performed regular backup operations to save data and avoid loss
Associate Customer Support
Tech Mahindra
12.2019 - 02.2020
- Provided clear and concise step-by-step technical support to guide clients
- Asked customers targeted questions throughout troubleshooting to determine smart solutions
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely
- Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues
Admin Assistant
Next Office Inc.
11.2018 - 10.2019
- Answered and managed incoming and outgoing calls while recording accurate messages
- Organised and stored hardcopy files
- Performed administrative tasks, document management and report development for inter-departmental use
- Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management
- Managed document control duties to reduce errors and maintain accurate records
- Monitored waiting and common areas to maintain cleanliness and organisation
- Kept office operations running smoothly and efficiently by implementing procedure and policy improvements
Cashier
Metro Main Star Asia Corp.
11.2018 - 12.2018
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume
- Maintained high productivity by efficiently processing cash, credit and debit payments
- Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice
- Packed purchased items properly to prevent damage to delicate products
- Processed payments by cash, cheque, or card to complete transactions
Retail Sales Associate
Sherley's Store
03.2013 - 04.2014
- Expanded client bases and built loyalty through exemplary customer service
- Consistently exceeded sales targets through focused approach to regular customer interaction
- Provided customers with virtual product demonstrations to improve efficiency of prospect coverage
- Shared comprehensive brand and product knowledge to maximise sales
- Maintained productive relationships with existing customers through exceptional follow-up after sales
- Negotiated customer pricing within agreed guidelines to achieve margin targets
Education
Bachelor of Science - Information Technology
Aces Tagum College
Tagum City, Philippines04.2018
Antipolo National High School
Antipolo, Marihatag, Surigao Del Sur04-2013
Antipolo Elementary School
Antipolo, Marihatag, Surigao Del Sur03.2009
Skills
- Data entry documentation
- Records management
- File management
- Microsoft office proficiency
- Multitasking and prioritization
- Deadline oriented
Languages
English
Tagalog
Personal Information
- Date of Birth: 22/03/1997
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
- Place of birth: Antipolo, Marihatag, Surigao del sur
Additional Information
Availability
Available for immediate start, with a flexible schedule that includes working on weekends and public holidays.
References
Available upon request.
Timeline
Data Entry Operator
Freight Process Outsourcing Solutions Inc
11.2021 - 04.2024
Associate Customer Support
Tech Mahindra
12.2019 - 02.2020
Admin Assistant
Next Office Inc.
11.2018 - 10.2019
Cashier
Metro Main Star Asia Corp.
11.2018 - 12.2018
Retail Sales Associate
Sherley's Store
03.2013 - 04.2014
Bachelor of Science - Information Technology
Aces Tagum College
Antipolo National High School
Antipolo Elementary School
Similar Profiles
BON ERIKBON ERIK
IT Manager at Transcend Office Priorities Solutions Business Process Outsourcing Inc.IT Manager at Transcend Office Priorities Solutions Business Process Outsourcing Inc.
Tiana GladuTiana Gladu
Dispute and Fraud Service Advisor at NTT Business Process OutsourcingDispute and Fraud Service Advisor at NTT Business Process Outsourcing
BRYAN JAY L. BERNARDOBRYAN JAY L. BERNARDO
Senior Process Lead, Payroll and Benefits Administration at BPOI (Business Process Outsourcing International)Senior Process Lead, Payroll and Benefits Administration at BPOI (Business Process Outsourcing International)