Angel Lyca Mahilum
Tayud, Liloan,Cebu
Summary
Dedicated and adaptable professional with experience as a Technical Support Representative, Service Crew Member, and Student Teacher. Skilled in troubleshooting phone and internet connectivity issues, providing excellent customer service, and communicating effectively with people from diverse backgrounds. Demonstrates strong problem-solving, patience, teamwork, and time-management skills, with the ability to learn quickly and adapt to different work environments. Seeking an opportunity to apply my technical, interpersonal, and teaching skills while contributing positively to a dynamic organization.
Overview
8
8
years of professional experience
Work History
Technical Support Representative
Foundever
Mabolo, Mandaue, Cebu
05.2025 - 09.2026
- Managed customer expectations by communicating clear timelines for issue resolution.
- Diagnosed and resolved technical issues for customers via phone, email, and remote access tools, improving client satisfaction and reducing downtime.
- Resolved service user requests within target timeframes.
- Tailored support and advice to non-technical users, enabling them to utilise technology more effectively and confidently.
- Followed company repair guidelines and policy, proactively identifying and suggesting areas for improvement.
- Built and maintained strong working relationships with colleagues, supporting one another with complete complex repairs to improve team performance.
Student Teacher
La Consolacion College- Liloan
Liloan, Cebu
11.2024 - 04.2025
- Developed lesson plans following government curriculums and exam syllabi.
- Monitored student progress through continuous assessment, adapting teaching methods to meet individual learning goals.
- Collaborated with department teachers to design effective lesson plans, curriculum and extracurricular activities, engaging students' interest.
- Documented student progress, assessment marks and coursework attainment for reporting purposes.
- Managed classroom behaviour by establishing clear rules and expectations, maintaining a positive and productive learning atmosphere.
Service Crew Member
Topserve INC.
Mandaue, Cebu
03.2019 - 05.2022
- Stayed strictly within food hygiene regulations, safety procedures and sanitary requirements while preparing and serving food.
- Took food orders from guests, proactively promoting deals and meal add-ons for upselling purposes.
- Maintained outstanding customer satisfaction levels by delivering service with a smile and going the extra mile to attend to customer requirements.
- Communicated promotions, daily specials, deals and menu highlights to customers while taking orders.
- Calmly and effectively managed customer complaints regarding service or food quality, escalating complex problems to management when necessary.
Education
Diploma of Higher Education - Bachelor Of Secondary Education Major in Social Studies
La Consolacion College- Liloan
Liloan, CEB01-2025
Education
Cebu Technological University- Danao Campus
Danao, CEB01-2022
Senior High School
Benedicto College
Mandaue City, CEB01-2019
Junior High School
Villaba National Comprehensive High Scool
Leyte01-2017
Elementary
A. Tumamak Elementary School
Leyte01-2013
Skills
- Technical troubleshooting
- Patience and composure
- Troubleshooting proficiency
- Team collaboration
- Issue resolution
- Technical documentation
- Communication skills
- Experience with ticketing tools
- Flexibility in shifts
Timeline
Technical Support Representative
Foundever
05.2025 - 09.2026
Student Teacher
La Consolacion College- Liloan
11.2024 - 04.2025
Service Crew Member
Topserve INC.
03.2019 - 05.2022
Diploma of Higher Education - Bachelor Of Secondary Education Major in Social Studies
La Consolacion College- Liloan
Education
Cebu Technological University- Danao Campus
Senior High School
Benedicto College
Junior High School
Villaba National Comprehensive High Scool
Elementary
A. Tumamak Elementary School