Angel Kris Vili
JAMINDAN,00
Summary
Driven professional with a proven track record in customer service and problem-solving abilities, honed at EPerformax Contact Centers & BPO. Excelled in managing high-stress situations and resolving customer complaints, enhancing loyalty. Skilled in computer proficiency and call management, with a knack for fostering supportive learning environments and boosting student motivation during a stint as a Student Teacher Intern.
Overview
8
8
years of professional experience
Work History
Costumer Service Representative
EPerformax Contact Centers & BPO
2017.11 - 2023.04
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Student Teacher Intern
Department Of Education
2015.08 - 2016.02
- Worked with classroom teacher to learn about current standards and best practices.
- Boosted students'' self-confidence and motivation through regular positive reinforcement and constructive feedback.
- Developed strong relationships with students, parents, and colleagues to foster a supportive learning environment.
- Supported students with special needs by modifying instruction and providing necessary accommodations to ensure their academic growth.
Education
Bachelor of Science - Education
CAPIZ STATE UNIVERSITY
BURIAS MAMBUSAO CAPIZ03.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Computer Proficiency
- Call Center Operations
- Call Management
Timeline
Costumer Service Representative
EPerformax Contact Centers & BPO
2017.11 - 2023.04
Student Teacher Intern
Department Of Education
2015.08 - 2016.02
Bachelor of Science - Education
CAPIZ STATE UNIVERSITY