Angel Karla Joy Doli-is
Customer Service Representative
Baguio City,Philippines
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering excellent communication and good judgment. Knowledgeable and dedicated customer service professional with extensive experience in BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Advisor 2
Concentrix
Baguio , Benguet
02.2020 - Current
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked with customers to understand needs and provide excellent service.
Branch Manager
CP Garcia Insurance Agency Inc.
Tabuk City, Kalinga
07.2022 - 07.2022
- Forecasted trends and recommended improvements based on financial risk analyses.
- Boosted sales and customer loyalty through incentive programs.
- Submitted loan applications to underwriter for verification and recommendation.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Examined customer loan applications for loan approvals and denials.
- Maintained friendly and professional customer interactions.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Education
Bachelor Of Arts - Major in Political Science
Kalinga State University
Tabuk City, Kalinga 06.2012 - 05.2016
Skills
Communication Skills
Multi-tasking
Able to work under pressure and less supervision
Flexibility
Critical Thinking Skills
Teamwork
Creativity
Emotional Intelligence
Attention to detail
Responsibility
Organization Skills
HARD SKILLS
Computer Software and Application Knowledge
Design (Graphic and Web design)
Project management
Marketing
Administrative Skills
Writing Skills
Timeline
Branch Manager
CP Garcia Insurance Agency Inc.
07.2022 - 07.2022
Advisor 2
Concentrix
02.2020 - Current
Bachelor Of Arts - Major in Political Science
Kalinga State University
06.2012 - 05.2016