Summary
Overview
Work History
Education
Skills
HARD SKILLS
Timeline
CustomerServiceRepresentative
Angel Karla Joy Doli-is

Angel Karla Joy Doli-is

Customer Service Representative
Baguio City,Philippines

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering excellent communication and good judgment. Knowledgeable and dedicated customer service professional with extensive experience in BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Advisor 2

Concentrix
Baguio , Benguet
02.2020 - Current
  • Exceeded goals through effective task prioritization and great work ethic.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked with customers to understand needs and provide excellent service.

Branch Manager

CP Garcia Insurance Agency Inc.
Tabuk City, Kalinga
07.2022 - 07.2022
  • Forecasted trends and recommended improvements based on financial risk analyses.
  • Boosted sales and customer loyalty through incentive programs.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Compiled database of loan applicants' credit histories, financial statements and other financial information.
  • Examined customer loan applications for loan approvals and denials.
  • Maintained friendly and professional customer interactions.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.

Education

Bachelor Of Arts - Major in Political Science

Kalinga State University
Tabuk City, Kalinga
06.2012 - 05.2016

Skills

    Communication Skills

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HARD SKILLS

Computer Software and Application Knowledge

Design (Graphic and Web design)

Project management

Marketing

Administrative Skills

Writing Skills


Timeline

Branch Manager

CP Garcia Insurance Agency Inc.
07.2022 - 07.2022

Advisor 2

Concentrix
02.2020 - Current

Bachelor Of Arts - Major in Political Science

Kalinga State University
06.2012 - 05.2016
Angel Karla Joy Doli-isCustomer Service Representative