Angeljoy Latoja
Calasiao
Summary
Dynamic professional with a proven track record at Thirdwave Coffee Roaster, excelling in coffee preparation and customer satisfaction. Adept at troubleshooting and enhancing service protocols, I consistently elevated customer experiences and contributed to a welcoming environment. Committed to excellence, I thrive in fast-paced settings while maintaining high standards of organization.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Barista
Thirdwave Coffee Roaster
Dammam
08.2021 - 01.2026
- Prepared and served high-quality coffee beverages, ensuring customer satisfaction through consistent product excellence.
- Maintained cleanliness and organization of the workspace, contributing to a safe and welcoming environment.
- Assisted in training new staff on coffee preparation techniques and customer service best practices.
Customer Service Representative
BrandLink Ph
01.2018 - 03.2019
- Assisted customers by addressing inquiries and providing accurate product information, enhancing overall customer experience and satisfaction.
- Resolved customer complaints and issues effectively, contributing to a streamlined service process and improved retention rates.
- Collaborated with team members to improve service protocols, resulting in faster response times and elevated service standards.
Education
Bachelor of Science - Information Technology
Asian Institute of Ecommerce
Calasiao, Philippines 03.2014 - 05.2018
Skills
- Coffee preparation
- Troubleshooting
- Software Installation
- Hardware Installation
- Customer satisfaction
- Workspace organization
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Arabic
Elementary (A2)
A2
Timeline
Barista
Thirdwave Coffee Roaster
08.2021 - 01.2026
Customer Service Representative
BrandLink Ph
01.2018 - 03.2019
Bachelor of Science - Information Technology
Asian Institute of Ecommerce
03.2014 - 05.2018